Angelraye Spain
Petersburg,VA
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Receptionist
Loyalty Collision
Chester, VA
02.2024 - Current
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Performed data entry tasks into various computer systems accurately and promptly.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Processed payments and updated accounts to reflect balance changes.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Spoke with multiple insurances daily
Shift Leader
Firehouse Subs
Colonial Heights, Virginia
01.2021 - 04.2023
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Resolved customer complaints promptly and professionally.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
Server
Rosas Italian Restaurant
Chester
08.2020 - 04.2022
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
Education
High School Diploma -
Dinwiddie High Scool
Dinwiddie, VA05-2023
Skills
- Administrative Support
- Data Entry
- Technical Support
- Scheduling
- Clerical Support
- Multi-line telephone skills
- Service-oriented mindset
- Staff Management
- Office equipment operations
- Reception desk management
- Customer and client relations
Timeline
Receptionist
Loyalty Collision
02.2024 - Current
Shift Leader
Firehouse Subs
01.2021 - 04.2023
Server
Rosas Italian Restaurant
08.2020 - 04.2022
High School Diploma -
Dinwiddie High Scool