ANGELY ARACHE
Miami,FL
Summary
Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.Team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning &' a dedicated
Overview
7
7
years of professional experience
Work History
Server
Mango Tropical Cafe
03.2018 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Customer Service Representative
Teleperformance USA
01.2024 - 10.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Appointment Scheduler
SOLIX Enterprise Solutions
09.2020 - 01.2022
- Answered phone calls and answered questions from potential customers.
- Acted as first point of contact and set appointments for prospective clients.
- Handled complaints and questions, and re-directed calls to other team members.
- Demonstrated adaptability by quickly learning new technologies and processes as they were introduced into the workplace environment.
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
Education
Associate of Science -
Florida Vocational Institute
Miami, FL06-2021
High School Diploma -
Dynamic Learning Center
San Juan, Puerto Rico06-2015
Skills
- Active Listening
- Data Entry
- Problem-solving abilities
- Customer Relations
- Problem Resolution
- Microsoft Excel
- Scheduling
- Customer Relationship Management (CRM)
Languages
English
Spanish
Timeline
Customer Service Representative
Teleperformance USA
01.2024 - 10.2024
Appointment Scheduler
SOLIX Enterprise Solutions
09.2020 - 01.2022
Server
Mango Tropical Cafe
03.2018 - Current
Associate of Science -
Florida Vocational Institute
High School Diploma -
Dynamic Learning Center
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