Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angely Cruzeiro

Washington

Summary

Hospitality professional with 5+ years of experience across luxury resorts, international hotels, and cruise lines. Skilled in guest relations, front desk operations, and conflict resolution with a proven record of delivering outstanding guest satisfaction. Fluent in English, Portuguese, and Spanish, with strong cultural awareness and adaptability. Experienced in handling high-volume operations while maintaining service standards.

Overview

6
6
years of professional experience

Work History

Front Desk Associate

Grand Hyatt Washington
09.2024 - 09.2025
  • Managed check-in/check-out operations for 300+ weekly guests in a 900-room luxury hotel.
  • Consistently upsold room upgrades, earning recognition as top performer in the front office team.
  • Resolved guest concerns promptly, contributing to a memorable stay for the guest.

Hostess

Deer Valley Resort
03.2023 - 04.2024
  • Delivered personalized service for high-end clientele during peak ski season.
  • Collaborated with dining staff to optimize seating flow and guest satisfaction.

Public Area Attendant

Royal Caribbean International
03.2022 - 11.2022
  • Maintained luxury standards across public spaces on a cruise ship hosting thousands of guests.
  • Supported guest experience by ensuring cleanliness and readiness of common areas.

Concierge Trainee

Brazilian Corner
11.2021 - 03.2022
  • Handled guest reservations through Booking.com and Airbnb.
  • Conducted check-in/check-out processes with attention to detail and hospitality standards.

Emergency Receptionist

Monte Sinai Hospital
08.2019 - 11.2021
  • Promoted from intern to lead receptionist, managing patient admissions and exam authorizations.
  • Strengthened problem-solving and communication skills under high-pressure environments.

Education

Postgraduate - Business and People Management

College of the State of São Paulo
01.2026

Bachelor - Tourism

Federal University of Juiz de Fora
01.2022

Computer Network Technician - Cisco Certification

Senac Technical School
01.2017

Skills

  • Languages: Fluent in Portuguese, English, Spanish

  • Systems: Opera PMS, Micros POS, Microsoft Office Suite

  • Core Competencies: Guest relations, conflict resolution, upselling, cross-cultural communication, team collaboration

Timeline

Front Desk Associate

Grand Hyatt Washington
09.2024 - 09.2025

Hostess

Deer Valley Resort
03.2023 - 04.2024

Public Area Attendant

Royal Caribbean International
03.2022 - 11.2022

Concierge Trainee

Brazilian Corner
11.2021 - 03.2022

Emergency Receptionist

Monte Sinai Hospital
08.2019 - 11.2021

Bachelor - Tourism

Federal University of Juiz de Fora

Postgraduate - Business and People Management

College of the State of São Paulo

Computer Network Technician - Cisco Certification

Senac Technical School

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