Angelyn Craddock
Wilton,IA
Summary
Dynamic financial coordinator with a proven track record at Quad City Orthodontics, excelling in creating streamlined systems and enhancing operational efficiency. Skilled in training and onboarding, I successfully streamlined billing processes, resulting in improved revenue cycle performance and elevated patient satisfaction. Committed to fostering teamwork and collaboration within high-performing teams.
Overview
32
32
years of professional experience
Work History
Financial Coordinator
Quad City Orthodontics
2023.11 - Current
- Managed patient billing processes and ensured timely account reconciliations.
- Assisted in coordinating financial reporting and budget forecasting activities.
- Developed and maintained financial spreadsheets to track expenditures and revenue streams.
- Collaborated with clinical staff to optimize insurance verification procedures.
- Streamlined payment processing systems, enhancing overall operational efficiency.
- Trained new staff on financial protocols and software usage for improved compliance.
- Analyzed financial data to identify discrepancies and recommend corrective actions.
- Followed up with delinquent accounts to obtain funds and reduce aging balances.
Office Manager
Catherine A. Bishop, DDS
2022.07 - 2023.11
- Streamlined office operations by implementing efficient scheduling systems for patient appointments.
- Managed inventory and supplies, ensuring optimal levels to support daily dental practice needs.
- Coordinated communication between patients and dental staff, enhancing overall patient satisfaction.
- Trained new administrative staff on office procedures and software applications to ensure consistency.
- Oversaw billing processes, ensuring timely submission of insurance claims and collection of payments.
- Implemented procedures that reduced appointment wait times, enhancing patient flow during office hours.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Operations Manager
COR Dental
2014.12 - 2022.07
- Streamlined operational workflows to enhance efficiency and reduce turnaround times.
- Managed daily operations, ensuring adherence to company protocols and high-quality patient care standards.
- Developed and implemented training programs for new staff, improving onboarding processes.
- Led cross-functional teams in the execution of strategic initiatives that improved service delivery.
- Analyzed operational data to identify trends and drive continuous improvement efforts within the organization.
- Collaborated with clinical staff to align operational practices with patient care objectives, enhancing overall service quality.
- Established performance metrics for team members, fostering accountability and supporting professional development initiatives.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Increased profit by streamlining operations.
Office Manager
David E. Craddock, DDS
1993.11 - 2014.12
- Managed daily office operations, ensuring smooth workflow and efficiency.
- Coordinated staff scheduling, optimizing resource allocation and employee productivity.
- Implemented electronic health record systems, enhancing patient data management accuracy.
- Overseen billing and insurance processes, improving revenue cycle efficiency.
- Developed training programs for new hires, fostering team integration and performance.
- Led office initiatives to enhance patient satisfaction through improved communication strategies.
- Monitored compliance with health regulations, ensuring adherence to industry standards and protocols.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
Education
High School Diploma -
Bradford High School
Bradford, Il05.1989
Skills
Customer Service
Hiring and Training
Employee Coaching and Motivation
Project Planning
Complex Problem Solving
Performance Evaluations
Onboarding and Orientation
Teamwork and Collaboration
Budget Management
Accounts Payable and Receivable
Administration and Reporting
Timeline
Financial Coordinator
Quad City Orthodontics
2023.11 - Current
Office Manager
Catherine A. Bishop, DDS
2022.07 - 2023.11
Operations Manager
COR Dental
2014.12 - 2022.07
Office Manager
David E. Craddock, DDS
1993.11 - 2014.12
High School Diploma -
Bradford High School