ANGENA (GENA) SLEICHTER
Systems Administrator
St. Peters,MO
Summary
Seasoned Technology Specialist with experience in systems administration, maintenance and end-user training. Skilled in constructing solutions to achieve program compatibility and conduct system upgrades and installations. Knowledgeable in managing complicated on-prem and cloud based systems, including Tableau Server and SharePoint online.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work History
Systems Administrator
Nisa Investment Advisors
Saint Louis, MO
02.2020 - Current
- Deployed, upgraded, and configured Tableau Server to ensure optimal performance and accessibility for end-users.
- Implemented security measures to safeguard Tableau data, ensuring compliance with organizational policies and industry standards.
- Monitored server health, diagnosed and resolved issues promptly to minimize downtime.
- Administered SharePoint environment, overseeing site collections, permissions, and content management.
- Customized SharePoint sites, creating workflows and lists to enhance collaboration and streamline business processes.
- Collaborated with cross-functional teams to integrate Tableau and SharePoint with other systems, ensuring seamless data flow and information sharing.
- Created comprehensive documentation for Tableau and SharePoint configurations, processes, and best practices.
- Conducted training sessions for end-users to enhance their proficiency in utilizing Tableau and SharePoint functionalities.
- Executed routine maintenance tasks, including backup and recovery procedures, to prevent data loss.
- Collaborated with IT teams to align Tableau and SharePoint with broader IT strategies and objectives.
Account Client Manager
Aetna
Saint Louis
05.2018 - 02.2020
- Increased customer satisfaction by assisting with service issues and broker inquiries
- Scheduled and attended meetings with clients and prospective clients as requested.
- Trained brokers and groups Aetna's products and systems.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Project Manager
One Digital
Clayton
05.2015 - 05.2018
- Managed agencies block of business on private health exchange.
- Consulted with brokers and groups regarding benefits administration systems sales and service
- Engaged with clients to assist with claim resolution, benefit audits, and ad hoc reporting request
- Specialized in benefit advising, renewal planning, human resource consulting, and compliance review.
- Offered troubleshooting advice to assist customers with technical issues and navigate smooth process.
- Planned, designed, and scheduled phases for large projects.
ACCOUNT MANAGER
Anthem Blue Cross and Blue Shield
St Louis, MO
04.2008 - 05.2015
- Built relationships with assigned territory of brokers which resulted in my ability to meet or exceed the target retention goals as well as cross sell ancillary products
- Served as lead account manager on pilot product and reported to all levels of upper management areas of concern, opportunity, and where we were doing well
- Trained brokers and groups on Anthem's products and systems.
Education
CoderGirl SQL Programming Course -
LaunchCode
Saint Louis 07.2019 - 01.2020
Bachelor of Science - Human Resources Management | Cuma Sum Laude
Lindenwood University
Saint Charles, MO 05.2010 - 05.2013
Skills
System upgrades
Program installations
Performance Analysis
Servers expertise
Tableau Server Proficiency
SharePoint Administration Proficiency
Teamwork and Collaboration
Decision-Making
Critical Thinking
Active Listening
Flexible and Adaptable
Cultural Awareness
Timeline
Systems Administrator
Nisa Investment Advisors
02.2020 - Current
CoderGirl SQL Programming Course -
LaunchCode
07.2019 - 01.2020
Account Client Manager
Aetna
05.2018 - 02.2020
Project Manager
One Digital
05.2015 - 05.2018
Bachelor of Science - Human Resources Management | Cuma Sum Laude
Lindenwood University
05.2010 - 05.2013
ACCOUNT MANAGER
Anthem Blue Cross and Blue Shield
04.2008 - 05.2015