Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Angevin Argow-Sniderman

Harvard,MA

Summary

Resourceful undergraduate student known for high productivity and efficient task completion. Possesses specialized skills in customer service management, team leadership, and conflict resolution. Excels in communication, adaptability, and problem-solving to enhance team performance and customer satisfaction. Committed to maintaining smooth front-end operations through effective management techniques.

Overview

3
3
years of professional experience

Work History

Assistant Front End Manager

Demoulas Market Basket
Littleton, MA
01.2022 - Current
  • Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
  • Assisted in the recruiting, hiring, training, and scheduling of front end staff.
  • Supervised cashiers in handling transactions accurately and efficiently.
  • Resolved customer complaints in a professional manner.
  • Managed daily operations of the front end area including opening and closing duties.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.

Customer Service Representative

Demoulas Market Basket
Littleton, MA
11.2022 - 09.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Education

High School Diploma -

Francis W. Parker Charter Essential School
Devens, MA
06-2024

Bachelor of Arts - Justice And Law

American University
Washington, DC

Skills

  • Cash handling expertise
  • Problem-solving skills
  • Store operations oversight
  • POS systems proficiency
  • Credit returns processing
  • Task Delegation
  • Customer Service
  • Staff Supervision

References

References available upon request.

Timeline

Customer Service Representative

Demoulas Market Basket
11.2022 - 09.2023

Assistant Front End Manager

Demoulas Market Basket
01.2022 - Current

High School Diploma -

Francis W. Parker Charter Essential School

Bachelor of Arts - Justice And Law

American University
Angevin Argow-Sniderman