Shannon Couch
Salem,WI
Summary
I am a hardworking adult who is eager to learn new skills and jobs. I am very friendly and have a good relationship with coworkers and customers. I am very tech savvy. I have worked for jewelosco for about 7 years. It has been my only job as I have gone through a couple promotions during my time there.
Overview
8
8
years of professional experience
Work History
Assistant Front End Manager
Jewel Food Stores
Antioch, Illinois
01.2022 - Current
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Managed daily operations of the front end area including opening and closing duties.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Resolved customer complaints in a professional manner.
- Recruited and trained new employees to meet job requirements.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Promoted store loyalty program to increase customer engagement and drive consistent sales.
- Managed customer complaints and rectified issues to complete satisfaction.
- Supervised cashiers in handling transactions accurately and efficiently.
Third Person
Jewel Food Stores
Antioch, Illinois
01.2020 - 01.2022
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
Cashier
Jewel Food Stores
Antioch, IL
01.2019 - 01.2020
- Processed sales transactions to prevent long customer wait times.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Checked personal identifications during alcohol and tobacco sales.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed customer payments quickly and returned exact change and receipts.
- Accepted cash and credit card payments, issued receipts and provided change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered phone calls to assist customers with questions and orders.
- Offered customers carry-out service at completion of transaction.
- Greeted customers promptly and responded to questions.
- Answered customer inquiries regarding store policies and procedures.
Bagger
Jewel Food Stores
Antioch, IL
01.2017 - 01.2019
- Inspected produce for freshness, quality, and quantity before bagging.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Educated customers on store's bagging policies, including options for reusable bags.
- Assisted customers with loading their purchases into their vehicles.
- Implemented bagging techniques to maximize space and protect fragile items.
- Engaged in continuous training on new products and bagging techniques to improve service.
- Cleaned containers, supplies or work areas using cleaning solutions.
- Offered assistance to elderly or disabled patrons who needed help carrying bags out of the store.
- Greeted customers warmly and answered any questions they had.
- Stacked items in bags to maximize space and prevent breakage.
- Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling.
- Adapted to various customer needs, providing personalized bagging solutions.
Skills
- Price verification
- Credit returns processing
- Customer service
- Staff training and development
- Task delegation
- Cash register operation
- POS systems proficiency
- Cash handling expertise
- Employee scheduling
- Cash counting
- Complaint resolution
- Accurate money handling
- Refunds processing
- Opening and closing procedures
- Problem-solving skills
- Cash handling accuracy
- Training and mentoring
Timeline
Assistant Front End Manager
Jewel Food Stores
01.2022 - Current
Third Person
Jewel Food Stores
01.2020 - 01.2022
Cashier
Jewel Food Stores
01.2019 - 01.2020
Bagger
Jewel Food Stores
01.2017 - 01.2019