Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Anghesom Berhe

2008 Columbia Pike Apt 8,Arlington VA

Summary

Communicative Station Manager possessing first-rate interpersonal skills, excellent time management, delegation capabilities, and 10+ years of work with WMATA. Flexible and Detail-oriented individual skillful in delegating and prioritizing tasks to maintain effectiveness. Versatile when versed in assessing challenges, resolving problems and implementing plans to mitigate risk and technical obstacles.

Overview

12
12
years of professional experience

Work History

Station Manager

WMATA
01.2023 - Current
  • Improved station efficiency by implementing new operational strategies and streamlining processes.
  • Developed and implemented safety protocols to maintain a secure working environment for customers and Co-Workers.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Assessed expected technical challenges and developed proactive solutions.

Bus Operator

WMATA
07.2018 - 12.2021
  • Consistently met or exceeded on-time performance goals, contributing to overall system efficiency.
  • Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
  • Informed passengers about route details, schedules, transfers, and fare policies as needed.
  • Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
  • Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.

Train Operator

WMATA
11.2015 - 06.2018
  • Enhanced passenger safety by conducting thorough pre-trip inspections and adhering to strict operating procedures.
  • Reduced travel time through efficient route planning and schedule adherence, improving overall customer satisfaction.
  • Maintained punctual train operations by quickly identifying and resolving minor technical issues before they escalated.
  • Ensured smooth train operation, performing regular maintenance checks according to established guidelines.

Bus Operator

WMATA
01.2012 - 10.2015
  • Enhanced passenger satisfaction by providing timely and efficient transportation services.
  • Maintained a clean and safe bus environment for the comfort of all passengers.
  • Conducted comprehensive pre-trip inspections to ensure vehicle safety and compliance with regulations.
  • Consistently met or exceeded on-time performance goals, contributing to overall system efficiency.

Education

No Degree - Accounting

University of Delaware
Newark, DE

HVAC Installation, Maintenance And Repair

Lincoln Technical Institute
Colombia, MD

Tailor, New Accounts, B.O.S, And Consumer Lending

Banking Institute
Los Angeles, CA

Skills

  • Policy Implementation
  • Work Planning
  • Service Quality
  • Team Oversight
  • Station Management

Languages

Amharic
Native or Bilingual
Tigrinya
Native or Bilingual
English
Native or Bilingual
Arabic
Native or Bilingual

Timeline

Station Manager

WMATA
01.2023 - Current

Bus Operator

WMATA
07.2018 - 12.2021

Train Operator

WMATA
11.2015 - 06.2018

Bus Operator

WMATA
01.2012 - 10.2015

No Degree - Accounting

University of Delaware

HVAC Installation, Maintenance And Repair

Lincoln Technical Institute

Tailor, New Accounts, B.O.S, And Consumer Lending

Banking Institute

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Anghesom Berhe