Angie Allen
Smithfield,UT
Summary
Detail-oriented Manager with a focus on problem solving and customer service. Expertise in developing policies and training teams, committed to ensuring accurate work and fostering strong team relationships.
Overview
2027
2027
years of professional experience
Work History
Returns Manager
Roolee
North Logan , UT
05.2018 - Current
- Managed a team responsible for processing customer returns efficiently and accurately.
- Developed and implemented return policies, procedures, and processes.
- Collaborated with teams to streamline return workflows and improve efficiency.
- Investigated and resolved discrepancies between customer orders and actual returns received from stores or warehouses.
- Oversaw inventory assessment and organization for returned merchandise accuracy.
- Analyzed return trends
- Maintained up-to-date records of all returned products, including tracking information, item numbers, quantities.
- Recruited and trained new employees
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Customer Service Manager
Copper Lane Clothing
Logan, UT
02.2024 - 07.2025
- Responded to phone and online customer service requests
- Maintained accurate records of customers' interactions
- Created reports on customer feedback, complaints, and suggestions
- Developed policies and procedures related to customer service operations.
School Crossing Guard
River Heights City
River Heights, UT
04.2002 - 05.2015
- Monitored traffic flow to ensure safe passage for students crossing streets.
- Collaborated with school and Sheriff's dept. for safe walking routes
Medical Receptionist
Mountain West Physical Therapy
North Logan , UT
1998 - 2002
- Managed office phone lines by answering phones, checking voicemail and returning calls
- Managed appointment schedules
- Collected and processed patient payments and maintained patient files.
- Verified insurance coverage for appointments and collected co-payments as required.
Education
Some College (No Degree) -
Utah State University (attended)
Logan, UTCertified Nursing Assistant and Medical Assisting
Bridgerland Applied Technology Center
Logan, UTHigh School Diploma -
Mountain Crest High School
Hyrum, UTSkills
- Data entry accuracy
- Problem solving
- Attention to detail
- Time management
- Customer service
- Conflict resolution
- Effective communication
- Relationship building
Timeline
Customer Service Manager
Copper Lane Clothing
02.2024 - 07.2025
Returns Manager
Roolee
05.2018 - Current
School Crossing Guard
River Heights City
04.2002 - 05.2015
Medical Receptionist
Mountain West Physical Therapy
1998 - 2002
Some College (No Degree) -
Utah State University (attended)
Certified Nursing Assistant and Medical Assisting
Bridgerland Applied Technology Center
High School Diploma -
Mountain Crest High School