Summary
Overview
Work History
Education
Skills
Timeline
Bartender

Angie Avila

Customer Service
Kailua-Kona,HI

Summary

Dynamic bartender and bar manager known for enhancing customer satisfaction through exceptional service and effective communication. Proven ability to train new staff and manage inventory efficiently. Strong multitasking skills and successful in delivering quality service in fast-paced environments with high-volumes of patrons.


Overview

22
22
years of professional experience

Work History

Bartender

Stinger Ray's-Maui (OGG) Airport
01.2022 - 01.2023
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Enhanced customer experience with engaging conversations and personalized drink recommendations.

Catering Server/Bartender

Sugar Beach Events
03.2008 - 03.2020
  • Assisted in event setup and teardown, ensuring a smooth transition between functions.
  • Provided friendly, courteous service to enhance guest experience.
  • Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
  • Received positive feedback from clients regarding attention to detail, promptness, and overall professionalism during catered events.
  • Provided professional beverage service, including wine selection guidance and pairing recommendations.
  • Trained new staff in company policies, guest service standards and best practices.

Bartender

Migrant/Mala Restaurant Marriott Beach Resort
11.2014 - 06.2017
  • Served high customer volumes during special events, nights, and weekends.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Solar Sales Representative

Haleakala Solar
09.2010 - 11.2012
  • Efficiently managed multiple accounts and prioritized actions to maximize sales productivity while maintaining high levels of customer satisfaction.
  • Navigated complex regulatory requirements related to solar installations ensuring compliance with all applicable policies.
  • Drove successful contract negotiations with potential customers, ensuring mutually beneficial terms were agreed upon.
  • Exceeded revenue targets consistently by utilizing strong product knowledge and persuasive communication skills.
  • Prepared analyses of customer's current and projected electrical usage, demonstrating financial return on investment via new system introduction.
  • Worked closely with installation teams to ensure seamless project execution while minimizing disruptions for clients during the process.

Bartender/Bar Manager

Spago at the Four Seasons Resort
11.2000 - 07.2011
  • I was part of the original team that opened Spago. I was hired as a reservationist, then worked my way up to hostess, food runner, expeditor, cocktail waitress, bartender and finally Bar Manager.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Enhanced team performance through regular reviews and constructive feedback, fostering culture of excellence.
  • Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Operated POS systems and managed bar tabs to track revenue.
  • Assisted with drink pairing to enhance new existing menu items.

Education

High School Diploma -

Henry Perrine Baldwin High School
Wailuku, HI
06-1999

Skills

  • Strong multitasking
  • Customer service expertise
  • Highly reliable
  • Responsible alcohol service
  • Team player attitude
  • New hire training and development
  • Clear and effective communication

Timeline

Bartender

Stinger Ray's-Maui (OGG) Airport
01.2022 - 01.2023

Bartender

Migrant/Mala Restaurant Marriott Beach Resort
11.2014 - 06.2017

Solar Sales Representative

Haleakala Solar
09.2010 - 11.2012

Catering Server/Bartender

Sugar Beach Events
03.2008 - 03.2020

Bartender/Bar Manager

Spago at the Four Seasons Resort
11.2000 - 07.2011

High School Diploma -

Henry Perrine Baldwin High School

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