Angie Azpeitia
Port St. Lucie,Florida
Summary
My career objective is to utilize my expertise in overseeing and enhancing operational processes to drive efficiency, productivity, and cost savings. With a proven track record of successfully leading teams and implementing process improvements, my goal is to contribute to an organizations growth by optimizing operations, fostering a culture of continuous improvement, and achieving exceptional results.
Overview
9
9
years of professional experience
Work History
Trust and Safety Operations Supervisor
Teleperformance
04.2020 - Current
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team quality and productivity by providing ongoing training, coaching, and mentoring to staff members.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
Take-Out Specialist
Chipotle
02.2015 - 11.2018
- Trained new team members on Chipotle's procedures, recipes, and customer service standards, contributing to a cohesive and knowledgable staff.
- Handled cash transactions accurately and efficiently, processing payments and providing correct change while maintaining cash drawer integrity
- Adapted to changing roles and responsibilities as needed, including assisting with food preparation, stocking inventory, and performing cleaning duties during slower periods.
- Addressed customer concerns and resolved issues promptly and courteously, ensuring customer satisfaction and loyalty
Education
Bachelor of Business - Marketing, Operations And Suppy Chain Management
The University of Texas At El Paso
El Paso, TX12.2021
Skills
- Active Listening
- Adaptability
- Analytical Thinking
- Attention to detail
- Decision-Making
- Data Entry
- Organization
- Task Prioritization
Languages
English
Spanish
Timeline
Trust and Safety Operations Supervisor
Teleperformance
04.2020 - Current
Take-Out Specialist
Chipotle
02.2015 - 11.2018
Bachelor of Business - Marketing, Operations And Suppy Chain Management
The University of Texas At El Paso