Summary
Overview
Work History
Education
Skills
Certification
Timeline
AccountManager

Lateisha Schmidt

Mechanicsville,VA

Summary

Enthusiastic data analyst with a background in risk, sales, and operations. Through determination, willingness to learn, and ability to simply, 'jump in' - analytics has become a beloved career choice. Most recently served as a sought-after resource across Trust & Safety at Affirm. Ready to transition and advance personally and professionally to the next great adventure.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Trust & Safety Full Stack Analyst

Affirm
06.2021 - 02.2023
  • Efficiently work with large unstructured data, transform into useable datasets for broader consumption, and to deliver performance insights at both aggregate and granular levels
  • Drive end-end experimentation from data driven opportunity identification, statistical design, through to analysis of results at a raw level
  • Own and maintain team dbt core models, Looker reports, and automated email reports
  • Translate insights into business strategies, design actionable performance metrics, and develop monitoring/dashboards to manage ongoing improvements
  • Update and develop scripts and queries to extract and analyze data from multiple sources.
  • Generated ad-hoc reports to evaluate specific business requirements.
  • Utilized data visualization tools to effectively communicate business insights.
  • Analyzed data to identify root causes of problems and recommend corrective actions.
  • Collaborated with stakeholders to identify business needs and data sources.

Salesforce Administrator & Analyst

West Creek Financial
10.2020 - 06.2021
  • Recommend balanced to assess project feasibility and requirements
  • Develop and implement changes to existing Territory Models, Apex classes, and user assignment processes to deliver automated territory management for inside and outside sales teams
  • Created the first live Tableau commission dashboard to serve over 100 Salesforce users
  • Collaborate closely with senior leadership to drive strategy through development and implementation of new processes
  • Enable user self-servicing through support process, via Process Builder, for over 100 Salesforce users, allowing administrators to review and resolve requests within a 24-hour period.

Business Intelligence Analyst

West Creek Financial
06.2020 - 06.2021
  • Train peers in fraud detection and prevention techniques via indicators sourced from database outputs and industry risk indicators
  • Introduce and adopt new tools and data models to automate daily fraud reporting for investigators, such as: Databricks, Jira, Tableau, and Power Automate
  • Utilize knowledge of all major departments, from sales processes in Salesforce to call center operations, to provide additional context and insight to risk patterns
  • Create and maintain Tableau executive dashboards across risk, fraud, and sales teams
  • Analyze SQL query results to find patterns of fraud and anomalies
  • Headed adoption of automation to streamline reporting, via Python, SQL, and embedded MS Excel queries, and modified fraud indicators to reduce investigator daily workload by more than 50%.

Operations Support Analyst

West Creek Financial
09.2019 - 06.2020
  • Produced 1st live call center Tableau dashboard to service senior operations leaders, including the COO
  • Decreased ad hoc reporting turnaround from 2-3 business days to less than 1 business day by leveraging
  • Power Automate, Tableau dashboards, MS Access, and SQL
  • Developed MS Form templates and MS Power Automate across 3 major departments for case management teams
  • Provided support across all operations teams to ensure delivery of time-sensitive reporting
  • Developed call center metrics derived from raw company data to track improvements in organizational efficiency
  • Increased business tool adoption through high-level Tableau visualizations and MS Power Automate flows.

Education

High School Diploma - undefined

Hermitage High School
06.2010

Skills

  • G-Suite
  • Active Listening
  • Data Entry
  • Teambuilding
  • Self-Motivated
  • Decision-Making
  • Flexible and Adaptable
  • Excellent Communication
  • Teamwork and Collaboration
  • Transforming Data
  • Analytic Functions
  • SQL Reporting
  • Business Intelligence
  • Improvement Recommendations
  • Extraction Transformation and Loading (ETL)

Certification

  • Certified Tableau Desktop Specialist
  • Apple Certified Associate (ACA)
  • Apple Certified Support Professional (ACSP)
  • Professional Scrum Master I (PSM I)
  • Tableau Analyst (Tableau Badge)
  • Tableau Data Scientist (Tableau Badge)

Timeline

Trust & Safety Full Stack Analyst

Affirm
06.2021 - 02.2023

Salesforce Administrator & Analyst

West Creek Financial
10.2020 - 06.2021

Business Intelligence Analyst

West Creek Financial
06.2020 - 06.2021

Operations Support Analyst

West Creek Financial
09.2019 - 06.2020

High School Diploma - undefined

Hermitage High School

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Lateisha Schmidt