Angie Berrios
Belleville,NJ
Summary
Hardworking that brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Agave Maria
06.2023 - Current
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Cashier Trainer
Dollar Tree
03.2023 - 06.2023
- Enhanced cashier efficiency by developing and implementing comprehensive training programs.
- Reduced errors in transactions by providing clear instructions and hands-on demonstrations of proper cash handling techniques.
- Increased overall customer satisfaction with efficient and friendly checkout experiences through continuous monitoring and feedback sessions for cashiers.
- Streamlined cashier onboarding process, resulting in reduced training time and faster integration into the team.
- Improved communication between cashiers and other departments, fostering a more cohesive store environment.
Customer Service Representative
New York City Board Of Education
03.2022 - 09.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
GED -
LaGuardia Community College of The City University of New York
Long Island City, NY11.2026
Pan American International High School
Elmhurst, NY07.2022
Skills
- Reservation Coordination
- Front-Of-House Display Creation
- Reservations Coordination
- Bill Computation
- Customer Service
- Impression Management
- Active Learning
Additional Information
Young hard worker, efficient and eager to learn things, willing to learn new professional positions.
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Restaurant Hostess
Agave Maria
06.2023 - Current
Cashier Trainer
Dollar Tree
03.2023 - 06.2023
Customer Service Representative
New York City Board Of Education
03.2022 - 09.2022
GED -
LaGuardia Community College of The City University of New York
Pan American International High School
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