Angie Clegg
Jackson,CA
Summary
Dedicated service professional with extensive experience in customer interaction and team training. Skilled in managing client relationships, executing cash transactions accurately, and implementing promotional strategies that maximize customer engagement and satisfaction.
Overview
13
13
years of professional experience
Work History
Taproom Server
Amador Brewing Co.
05.2023 - Current
- Provided exceptional customer service in a fast-paced brewery environment.
- Resolved customer requests and inquiries, enhancing overall satisfaction.
- Executed cash transactions accurately, ensuring compliance with company protocols.
- Trained new staff on service standards and operational procedures.
- Coordinated promotional events by creating signage, setting up equipment, and serving guests, improving guest experience.
- Designed and organized displays to attract customer interest and increase sales.
- Maintained store organization and presentation through effective stocking of merchandise.
Server
Mel and Faye’s Diner
09.2015 - 03.2020
- Developed rapport with guests, fostering repeat business through exceptional service.
- Answered guest inquiries regarding menu items, preparation methods, ingredients, and allergens.
- Executed final dish preparations and delivered items promptly, ensuring guest satisfaction.
- Coached new employees on restaurant procedures, enhancing team performance and service consistency.
- Calculated charges, issued table checks, and collected payments accurately.
- Maintained cleanliness of dining area and server stations, contributing to a welcoming environment.
Sales Representative
AT&T
01.2015 - 09.2015
- Increased revenue by effectively upselling and closing customer sales.
- Consulted with customers to identify needs and recommended tailored product solutions.
- Responded to product inquiries with in-depth knowledge of sales and promotions to enhance customer experience.
- Oversaw customer accounts and provided continuous support to maintain high satisfaction levels.
Lead Sales Key Holder
Vertigo
10.2013 - 01.2015
- Led sales team to achieve monthly revenue targets through effective strategies.
- Trained new team members on cash register operations and stocking procedures, improving customer service quality.
- Analyzed sales data to identify trends, enhancing inventory management decisions.
- Received shipments, verified packages, and documented items in computer system.
Education
High School Diploma -
Amador High School
Sutter Creek, CA06-2010
Skills
- Product knowledge
- Cash handling
- Product display techniques
- Recordkeeping
- Client management
- Time management
- Verbal communication
Timeline
Taproom Server
Amador Brewing Co.
05.2023 - Current
Server
Mel and Faye’s Diner
09.2015 - 03.2020
Sales Representative
AT&T
01.2015 - 09.2015
Lead Sales Key Holder
Vertigo
10.2013 - 01.2015
High School Diploma -
Amador High School