Angela Crooks
Cheboygan,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bar Manager
The Thirsty Sturgeon
Wolverine, MI
01.2020 - 06.2024
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Assisted with planning special events such as wine tastings or cocktail parties.
- Coordinated with chefs on food pairings for cocktails or beer selections.
- Created signature beverages to increase revenue and patron loyalty.
Bartender
The Dirty Duck Saloon
Cheboygan, MI
05.2019 - 01.2020
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
General Manager
The Bluffs
Cheboygan, MI
10.2013 - 05.2019
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
Education
Business Management
North Central Michigan College
Petoskey, MI01-2018
Skills
- Sales Promotion
- Cost Control
- Regulatory Compliance
- Health codes compliance
- Customer Relations
- Rule Enforcement
- Responsible Alcohol Service
- Staff Training
- Inventory Management
- Bar Management
- Event Coordination
- Menu development
- Team Leadership
- Wine and liquor expertise
- Staff Scheduling
- Beverage knowledge
- Organizational ability
- Customer Relationship Building
- Proficient in mixology
- Relationship Building
- Safe serving knowledge
- Payroll Administration
Certification
Techniques of Alcohol Management certified
References
References available upon request.
Timeline
Bar Manager
The Thirsty Sturgeon
01.2020 - 06.2024
Bartender
The Dirty Duck Saloon
05.2019 - 01.2020
General Manager
The Bluffs
10.2013 - 05.2019
Business Management
North Central Michigan College