ANGIE CROUCH
Ocala,FL
Summary
Experienced medical professional with a strong track record of streamlining office operations and improving patient care. Recognized for dependability and flexibility in handling diverse demands. Proficient in medical billing, patient scheduling, and maintaining meticulous and accurate medical records. Committed to providing high-quality healthcare services with a keen eye for detail.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Office Specialist
Ocala Imaging
09.2024 - Current
- *Full time 40+ hours weekly*
- Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
- Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Strengthened patient relationships with consistent follow-up on test results, appointments, and referrals.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Diagnostic Imaging Receptionist
HCA Florida Citrus Hospital
09.2023 - 09.2024
- *Full time 40+ hours weekly*
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Maintained current and accurate medical records for patients.
- Facilitated seamless communication between patients, providers, and insurance companies by verifying insurance coverage and obtaining necessary preauthorizations.
Wellness Coach
GNC
05.2021 - 10.2021
- *Full time 36 hours weekly*
- Empowered customers by teaching them how to set achievable goals that aligned with their personal values and aspirations.
- Created a supportive environment where customers felt comfortable discussing their challenges openly without judgment or criticism.
Assistant Clothing Manager
Harley-Davidson
09.2014 - 09.2018
- *Full time 40+ hours weekly*
- Developed a loyal customer base through exceptional service, fostering long-term relationships with clients.
- Collaborated with upper management to develop successful promotional campaigns and seasonal events.
- Assisted customers in finding items that met their needs while also making recommendations based on current trends or popular styles within the industry.
- Maintained a clean and organized store environment, ensuring a positive shopping experience for customers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Lab Technician
CSL Plasma
02.2014 - 09.2014
- *Full time 40 hours weekly*
- Ensured proper storage and handling of collected plasma samples, maintaining the integrity of the product to be used for life-saving treatments.
- Achieved compliance with OSHA regulations through rigorous attention to safety protocols both in sample handling and overall facility cleanliness.
- Increased donor satisfaction by providing exceptional customer service during the entire donation process.
- Enhanced donor safety by conducting thorough pre-donation screenings and health assessments.
- Performed precise plasma collection procedures, ensuring donor comfort and minimizing adverse reactions.
Education
NHA Certification - Phlebotomy
Gulf Coast State College
Panama City, Fl06.2023
Skills
- Excellent written and oral communication skills
- Passion to increase knowledge base and skills
- NHA Certified Phlebotomist
- Extensive training and hands-on experience in venipuncture, capillary puncture, and special collection techniques
- Time management and attention to detail
- Insurance verification
- Patient scheduling
- Data entry
- Effective communication
- HIPAA compliance
- Medical office software
- Appointment setting
Certification
- Outstanding Receptionist, 2013
- BLS, 2023
- NHA Certified Phlebotomist, B3J6R7B5
Timeline
Medical Office Specialist
Ocala Imaging
09.2024 - Current
Diagnostic Imaging Receptionist
HCA Florida Citrus Hospital
09.2023 - 09.2024
Wellness Coach
GNC
05.2021 - 10.2021
Assistant Clothing Manager
Harley-Davidson
09.2014 - 09.2018
Lab Technician
CSL Plasma
02.2014 - 09.2014
NHA Certification - Phlebotomy
Gulf Coast State College
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