Angie Daza
Revere,MA
Summary
Proven to excel in high-pressure environments, I leveraged my exceptional customer service skills and sales techniques at Lululemon to significantly enhance customer loyalty and revenue. My strong work ethic and foreign language proficiency have consistently ensured superior service quality and efficient problem-solving, showcasing my ability to drive results and exceed expectations.
Overview
4
4
years of professional experience
Work History
Server
Yoki Japanese Restaurant
03.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Sales Educator
Lululemon
02.2024 - 10.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Implemented upselling techniques to increase average transaction value and drive additional revenue growth.
- Developed comprehensive knowledge of products and services to provide accurate information to customers.
Passenger Service Agent
Swissport
06.2023 - 10.2023
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
Education
High School Diploma -
Revere High School
Revere, MA06.2022
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Sales Techniques
- Foreign language proficiency
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Limited Working
Interests
Arts
Languages
Travel
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Educator
Lululemon
02.2024 - 10.2024
Passenger Service Agent
Swissport
06.2023 - 10.2023
Server
Yoki Japanese Restaurant
03.2021 - Current
High School Diploma -
Revere High School
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