Angie De La Rosa
Silver Spring,MD
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Home Depot
Silver Spring, MD
02.2021 - 05.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Cross-trained and backed up other customer service managers.
- Sought ways to improve processes and services provided.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded proactively and positively to rapid change.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Giant
Cashier
Silver Spring, MD
01.2017 - 06.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- processed cash in register transaction by inputting product cost and giving back exact change
- counted money in cash drawers at start of shift and balance drawer at the end of each shift
- Demonstrated strong organizational and time management skills while managing multiple projects.
Recreation Assistant
Turkey Thicket
Washington, DC
06.2017 - 09.2018
- Maintained a safe and clean facility, ensuring a positive environment for all users.
- Provided exceptional customer service to patrons, addressing concerns and answering inquiries promptly.
- Ensured proper supervision of program participants at all times, prioritizing their safety and wellbeing.
- Enhanced participant enjoyment by creating and implementing diverse recreational activities.
- Opened, closed and secured facilities at prescribed times to accommodate scheduled activities.
- Responded to public inquiries to provide information about programs and facilities.
- keep work area clean,organized,clutter-free
- Conducted regular safety inspections of facilities and equipment, minimizing potential hazards.
Education
High School Diploma -
John F Kennedy High School
Silver Spring Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Money handling abilities
- Payment Processing
- Client Relations
- Customer satisfaction measurement
- Call Center Operations
- Paperwork Processing
- Appointment Scheduling
- Team Development
- Administrative Support
- Customer Education
- Dispute Resolution
- cash handling
- multitasking
- POS system operations
- solution planning
Timeline
Customer Service Representative
Home Depot
02.2021 - 05.2024
Recreation Assistant
Turkey Thicket
06.2017 - 09.2018
Giant
Cashier
01.2017 - 06.2019
High School Diploma -
John F Kennedy High School