Angie Diaz

Marketing & Lead Generation.

Self-generated business by creating original property videos and digital campaigns to drive visibility, attract clients, and build a brand.

Settlement & Transaction Support: Managed residential transactions from contract to closing, coordinating with lenders and settlement teams on FHA loans, appraisals, and investor cash deals.

Client Relations & Research: Conducted market research and provided accessible, detail-oriented support for diverse buyers and sellers.

Acquired relevant skills and licenses for real estate transactions. Contract-to-Closing Coordination, Video Creation & Digital Marketing, FHA Loans & Appraisals.

• Developed staff training programs to elevate performance and customer satisfaction.
• Introduced training protocols, increasing team productivity.
• Coordinated cross-functional teams to uphold service standards and address operational challenges.
• Managed daily operations to enhance team efficiency and service quality.
• Optimized scheduling for better resource allocation.

• Oversaw accounting software use to enhance financial management and improve client communication.
• Lead accounts payable/receivable processes, optimizing cash flow and operational efficiency.
• Enhanced customer service to increase client satisfaction and retention through proactive engagement.
• Enhanced operational efficiency through systematic office organization and proactive customer communication strategies.
• Developed and implemented staff training programs while fostering team collaboration and maintaining exceptional customer service standards.
• Orchestrated delivery schedules and inventory management systems, ensuring precise stock level maintenance.
• Orchestrated efficient delivery schedules and inventory management systems while ensuring accurate stock level maintenance.

• Managed transactions accurately, contributing to effective cash management and high customer satisfaction.
• Addressed customer inquiries, improving service quality and creating a positive shopping experience.
• Coordinated with team members to maintain store organization and optimize checkout processes.