Angie Downing
Sioux Falls,SD
Summary
Flexible hard worker ready to learn and contribute to team success.
Overview
25
25
years of professional experience
Work History
Patient Access Representative
Sanford Medical Center
Sioux Falls, SD
09.2023 - Current
- Greeted patients and visitors in a courteous and professional manner.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified insurance coverage for services provided by the facility.
- Collected co-pays and other payments from patients at time of service.
Grocery manager
Lewis drug
11.2022 - Current
- Ensures all products and merchandise is displayed effectively
- Order and stock products
- Check for expiration dates
- Reach out to vendors when necessary.
Securities operation processor
Wells Fargo
Sioux Falls, SD
01.2021 - 11.2022
- Analyzing external insurance policies and contact agents
- Understand resident and commercial coverages and policies
- Problem solving
- Attention to detail.
Customer Service Manager
Lewis Drug
Sioux Falls, SD
05.2018 - 01.2021
- Handle returns from customers
- Count back change correctly
- Operate the United States Postal system
- Communicate with customers effectively
- Order stamps through the United States Postal System
- Train new employees.
New Business Specialist
Sammoms Financial Group
Sioux Falls, SD
10.2014 - 03.2018
- Efficiently and accurately examine documents, applications, and/or related documents for completeness
- Issue Policies; perform a quality assessment when issuing to ensure accuracy and completeness
- Data enter new applications in high productivity focused division
- Recognize missing items and contact Agents when needed
- Assemble and mail policies focusing on accuracy.
Associate
CNA Surety
Sioux Falls, SD
10.2011 - 10.2014
- Create bonds, policy and related forms using the typewriter and computer
- Work closely with underwriting in the preparation of the file
- Verify codes, bond descriptions, premiums, penalties, rates, dates using various tools
- Sort business correspondence received by business type and route to appropriate area
- Notary Public.
Operation Processor III
Wells Fargo
Sioux Falls, SD
09.2006 - 08.2011
- Adjusted over 3,000 complex accounts while performing consistently above the targeted production rate
- Takes accountability of entire process from receipt of work to resolution
- Trained and coached new employees
- Performed quality assurance to ensure high quality for our customers
- Calculated complex interest histories and correct interest accrual issues
- Wrote multiple procedures and make updates to ensure accuracy
- Worked closely with co-workers to complete a variety of projects.
Operation Processor II
Wells Fargo
Sioux Falls, SD
06.1999 - 09.2006
- Reviewed and processed Enrollment Verifications, In School deferments and Unemployment deferments
- Updated customer's dates of attendance with information generated by an external vendor
- Made edits to customer's name and demographic information
- Collaborated with co-workers to complete projects.
Education
High School Diploma -
Spencer High School
Spencer, IA05-1992
Skills
- Multitasking and Organization
- Insurance Verification
- HIPAA Compliance
- Problem-Solving
- Customer Service
- Appointment Scheduling
Qualifications Summary
Proficient in Microsoft Word, Microsoft Outlook, Access, Excel and imaging system Detail oriented and ability to handle work with high level of accuracy Ability to independently learn new processes with procedures to expand my knowledge of different processes Ability to learn quickly in order to assist other departments during peak season
Timeline
Patient Access Representative
Sanford Medical Center
09.2023 - Current
Grocery manager
Lewis drug
11.2022 - Current
Securities operation processor
Wells Fargo
01.2021 - 11.2022
Customer Service Manager
Lewis Drug
05.2018 - 01.2021
New Business Specialist
Sammoms Financial Group
10.2014 - 03.2018
Associate
CNA Surety
10.2011 - 10.2014
Operation Processor III
Wells Fargo
09.2006 - 08.2011
Operation Processor II
Wells Fargo
06.1999 - 09.2006
High School Diploma -
Spencer High School