Angie Fernández
Atlanta,GA
Summary
Dynamic leader with proven expertise in operations management and customer service excellence, honed at Tacos & Tequila Buckhead. Skilled in team leadership and strategic planning, I excel in enhancing customer satisfaction and streamlining service operations. My approach has significantly improved team performance and customer retention, showcasing a blend of hard and soft skills vital for business growth.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Manager
Tacos & Tequila Buckhead
Buckhead, GA
08.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Server Captain
Tacos & Tequila Buckhead
Buckhead, GA
12.2023 - Current
- Enhanced customer satisfaction by delivering exceptional service and timely assistance.
- Supervised private events at the restaurant, coordinating setup, staffing needs, and personalized services for clients'' needs.
- Ensured compliance with food safety regulations by monitoring proper food handling practices among staff members.
- Developed lasting relationships with patrons through attentive service, expert knowledge of menu offerings, and genuine hospitality.
- Trained new servers on restaurant procedures, menu items, and customer service standards.
- Evaluated server performance regularly, providing constructive feedback for continuous improvement.
Service Manager
Tacos & Tequila Cumming
Cumming, GA
09.2024 - 12.2024
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Developed and maintained positive relationships with customers to build rapport and trust.
Service Manager
Tacos & Tequila Buford
Buford, GA
05.2024 - 06.2024
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
Server
Fresco Cantina Grilled
Roswell, GA
01.2023 - 11.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff supervision
- Task delegation
- Staff management
- Workload management
- Conflict resolution
- Employee scheduling
- Operations management
- Strategic planning
- Policy enforcement
- Sales reporting
- Employee performance evaluations
- Schedule oversight
Certification
ServSafe Certification
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Service Manager
Tacos & Tequila Cumming
09.2024 - 12.2024
Assistant Manager
Tacos & Tequila Buckhead
08.2024 - Current
Service Manager
Tacos & Tequila Buford
05.2024 - 06.2024
Server Captain
Tacos & Tequila Buckhead
12.2023 - Current
Server
Fresco Cantina Grilled
01.2023 - 11.2023
ServSafe Certification