Angie Gonzales
San Antonio,TX
Summary
Dedicated Sales Associate with a proven track record at JCPenny Store, adept in client account management and merchandise display. Excelling in customer engagement and communication, I consistently met monthly sales targets, enhancing customer satisfaction and loyalty. My professional demeanor and problem-solving skills underpin my commitment to providing exceptional service and fostering a positive store environment.
Overview
3
3
years of professional experience
Work History
Sales Associate
JCPenny Store
03.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Education
Killeen High School
Killeen, TX06.2022
Skills
- Client account management
- Merchandise display
- Customer engagement
I’m a hardworking and loyal to the community I build within my workplace I listen to the customer & when looking for specific products, ideas, & recommendations When handling intense or conflict situations I maintain a professional demeanor and solve problems within company policy
- Work adequacy
- Verbal and written communication
- Excellent communication skills
Timeline
Sales Associate
JCPenny Store
03.2022 - Current
Killeen High School