Angie Jang
Los Angeles,CA
Summary
Accomplished Senior Esthetician with extensive experience at Dr+Lab Cos-Medi Skin, recognized for enhancing customer satisfaction through exceptional sanitation practices and expertise in microdermabrasion. Proven ability to elevate service standards through effective spa management, resulting in remarkable client retention rates. Demonstrates proficiency in developing personalized skincare plans while excelling in interpersonal communication. Committed to continuous professional growth and delivering top-tier esthetic services.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Esthetian
Dr+Lab Cos-Medi Skin
Los Angeles, CA
07.2024 - Current
- Coordinated marketing efforts with management team to promote spa services and products.
- Executed waxing treatments on face, body, and other specified regions.
- Maintained comprehensive records of client preferences, skin types, and product usage to ensure seamless service.
- Provided guidance to clients in utilizing make-up effectively to attain desired appearance.
Esthetian Specialist
Massage Envy Spa
Orange, CA
01.2021 - 05.2024
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Researched and analyzed customer feedback to identify areas of improvement.
- Supervised quality assurance processes to detect discrepancies.
- Created training materials for new hires on the company's procedures and policies.
- Identified needs of customers promptly and efficiently.
Customer Services Manager
Missy Cosmetics
Atlanta, GA
02.2014 - 10.2019
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Developed strategies for improving customer service processes and procedures.
- Analyzed customer feedback data to identify areas of improvement in the customer service process.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
Graduate Certificate - Esthetian
LA College of Aesthetics
Los Angeles, CA03-2020
Some College (No Degree) - Cosmetics & Hair Design
Palace Beauty College
Los Angeles, CASkills
- Meticulous sanitation practices
- Microdermabrasion expertise
- Sensitive skin care
- Customized skincare plans
- Spa management experience
- Product recommendation expertise
- Ultrasonic exfoliation
Certification
- State of California Esthetian License
- State of California Code and Ethics
- State of California Accident & Health or Sickness, Life
Timeline
Senior Esthetian
Dr+Lab Cos-Medi Skin
07.2024 - Current
Esthetian Specialist
Massage Envy Spa
01.2021 - 05.2024
Customer Services Manager
Missy Cosmetics
02.2014 - 10.2019
- State of California Esthetian License
- State of California Code and Ethics
- State of California Accident & Health or Sickness, Life
Graduate Certificate - Esthetian
LA College of Aesthetics
Some College (No Degree) - Cosmetics & Hair Design
Palace Beauty College
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