Angie McKinley
Spokane,WA
Summary
Medical support assistant with experience coordinating high-volume patient scheduling and supporting multidisciplinary care teams. Strong communication, time management, and multitasking skills to maintain accurate appointments and streamline patient services. Focus on improving patient experience through responsive support and issue resolution.
Overview
17
17
years of professional experience
Work History
MSA
Mann-Grandstaff VA Medical Center
Spokane, Washington
10.2019 - Current
- Supported healthcare administration as a dedicated medical support assistant for 6 years.
- Managed patient scheduling and maintained electronic medical records to ensure efficient patient flow.
- Coordinated communication among healthcare providers and managed high-volume injuries for smooth patient care.
- Answered customer questions with friendly, knowledgeable service, enhancing customer satisfaction.
- Built reputation for reliability and consistent performance across diverse tasks.
- Sustained high level of performance across all responsibilities and tasks.
House manager
Embassy management/ Aacres
Spokane, Washington
02.2019 - 10.2020
- Coordinated daily operations in residential settings for individuals with disabilities to ensure a safe and supportive environment.
- Assisted with care coordination alongside healthcare providers and families.
- Streamlined communication among clients, families, and support teams to enhance care continuity and responsiveness.
- Trained new staff on procedures, policies, and best practices for care delivery.
- Oversaw budgets and allocated resources effectively to align with operational requirements and support client needs.
- Ensured cleanliness and hygiene throughout the residence by regularly cleaning and organizing spaces.
Direct Support Professional
Embassy Management/ Aacres
Spokane, Washington
08.2016 - 02.2019
- Executed personalized support plans to address client needs to strengthen client well-being.
- Supported individuals with daily living tasks and personal care routines.
- Supported daily activities, including personal care, meal preparation, and medication reminders to ensure client health and safety.
- Provided companionship and emotional support to enhance client social interactions and well-being.
- Monitored client behavior for reporting and evaluation, communicating significant changes to relevant staff.
- Recorded behavior observations and reported changes or concerns to supervisor.
Support Staff Member
Spokane Public Schools/ Steven’s elementary
Spokane, Washington
01.2010 - 06.2016
- Supervised student behavior and offered guidance during recess and lunch periods.
- Supported classroom management and student engagement activities for teachers.
- Assisted with school-wide events and activities to encourage student participation.
- Organized fundraising events and managed details carefully to meet deadlines.
Education
High School Diploma -
Jefferson High School
Portland, OR06-1991
Skills
- EMR management
- Patient scheduling
- Care coordination
- Client management
- Client relations
- Multitasking and teamwork
- Effective communication
- Verbal communication
Timeline
MSA
Mann-Grandstaff VA Medical Center
10.2019 - Current
House manager
Embassy management/ Aacres
02.2019 - 10.2020
Direct Support Professional
Embassy Management/ Aacres
08.2016 - 02.2019
Support Staff Member
Spokane Public Schools/ Steven’s elementary
01.2010 - 06.2016
High School Diploma -
Jefferson High School