Angie Monroy
Riverside,CA
Summary
Personable, friendly and solution-oriented team player with over 8 years of experience in service and support. Customer-focused offering expertise in conflict mediation, time management, and sales. Dedicated to customer loyalty and satisfaction. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Healthcare professional with solid track record in administrative roles, prepared for dynamic healthcare environments. Known for effectively managing patient records and supporting medical staff to improve operational efficiency. Valued for reliability and adaptability, fostering cooperative team atmosphere and delivering consistent results.
Overview
10
10
years of professional experience
Work History
Unit Secretary
Loma Linda University
Redlands, CA
03.2025 - Current
- Assisted nursing staff and clinical therapist with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Served as a liaison between patients and healthcare providers, facilitating clear communication of treatment goals and expectations for all parties involved.
- Assisted in crisis intervention efforts, successfully deescalating high-risk situations, and connecting them with appropriate resources while maintaining safety for all involved parties.
- Developed strong rapport with patients through active listening skills and genuine empathy for their struggles, establishing trust necessary for successful therapeutic relationships.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
Photographer
MaxProElegance Photography
Riverside, CA
08.2015 - Current
- Demonstrated effective time management by delivering high-quality images on tight schedules.
- Utilized varied angles and perspectives to achieve exemplary photographs.
- Cultivated strong relationships with clients through professional and clear communication.
- Prioritized deadlines and maintained excellent organization while managing multiple concurrent projects.
Front Desk Medical Receptionist
Orthopaedic Surgery and Sports Medicine Center
Riverside, CA
07.2022 - 10.2023
- Checked patients in and out for appointments and collected co-payments.
- Greeted patients, verified insurance information and collected copays.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Certified Phlebotomy Technician
Riverside University Health System
Moreno Valley, CA
03.2022 - 05.2022
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Properly stored and transported specimens to prevent loss and delays.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Sanitized work area after every patient to prevent contamination and spread of disease.
Medical Assistant
Mission Pediatrics
Riverside, CA
09.2021 - 03.2022
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Medical Receptionist
Children's Rehabilitation Center
Redlands, CA
06.2018 - 06.2021
- Called patients to confirm scheduled appointments and obtain additional details.
- Informed patients of financial responsibilities prior to rendering services.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
- Answered and directed incoming calls using multi-line telephone system.
Student Aid Worker
Riverside City College
Riverside, CA
04.2017 - 07.2017
- Assisted in planning meetings or conferences hosted by the collage's administration team.
- Planned and completed group projects, working smoothly with others.
- Implemented strategies to take advantage of new opportunities.
- Directed or led visitors to classrooms and buildings.
Education
Currently Attending - Nursing
Riverside City College
Riverside, CACertificate - Certified Phlebotomy Technician
Riverside County Office of Education - Career Technical Education
Riverside, CA05-2022
High School Diploma -
Abraham Lincoln High School
Riverside, CA01-2015
Skills
- HIPAA regulation compliance
- Billing support functions
- Management of patient relationships
- Coordination of paperwork tasks
- Strategies for payment collection
- Expertise in Microsoft Office tools
- Practices for information documentation
- Handling and routing calls effectively
- Skills in scheduling coordination
- Processes for quality assurance
- Strategies for customer service improvement
- Collaboration and teamwork abilities
- Expertise in document translation
- Support for mental health services
- Observation of behavioral patterns
- Confidential data handling
- Bilingual communication: English and Spanish
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
Available Upon Request
Timeline
Unit Secretary
Loma Linda University
03.2025 - Current
Front Desk Medical Receptionist
Orthopaedic Surgery and Sports Medicine Center
07.2022 - 10.2023
Certified Phlebotomy Technician
Riverside University Health System
03.2022 - 05.2022
Medical Assistant
Mission Pediatrics
09.2021 - 03.2022
Medical Receptionist
Children's Rehabilitation Center
06.2018 - 06.2021
Student Aid Worker
Riverside City College
04.2017 - 07.2017
Photographer
MaxProElegance Photography
08.2015 - Current
High School Diploma -
Abraham Lincoln High School
Currently Attending - Nursing
Riverside City College
Certificate - Certified Phlebotomy Technician
Riverside County Office of Education - Career Technical Education