Angie Norman
Clearwater,FL
Summary
My primary experience is in administration and managerial functions. My greatest quality is in adapting my skills and abilities to whatever task is at hand. With an ability to communicate with virtually anyone I come in contact with, I am an asset on any sales team. I love people and working with others is something I enjoy very much. I am driven and ensure tasks are completed to the full satisfaction of my client and/or superiors.
Overview
10
10
years of professional experience
Work History
Store Manager
Cloud Nine Sheepskin
Annapolis , MD
09.2023 - 02.2024
- Organized merchandise displays on the sales floor.
- Greeted customers entering the store and sold merchandise.
- Processed returns and exchanges according to company policy.
- Assisted customers with product selection, sizing and styling.
- Processed transactions using a point-of-sale system.
- Upsold additional items based on customer interests and needs.
- Developed trusting relationships with customers by making personal connections and to encourage repeat business.
General Manager
American Power & Gas
Seminole, FL
04.2022 - 04.2023
- Achieved company growth through market expansion and sales resulting in a 48% increase in productivity over the final quarter of the 2022 fiscal year for my branch.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Led employee evaluations with constructive feedback to boost performance.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Administered employee discipline through verbal and written warnings.
- Supervised employees through planning, assignments and direction.
- Inspired employees to work as a cohesive team while delivering exceptional service to customers in every interaction.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Created and maintained sales environment to support business objectives.
Permits and Inspections Manager
BathMasters
Clearwater, FL
12.2021 - 04.2022
- Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
- Oversaw workforce schedules and allocated resources in collaboration with Private Engineers in order to achieve project goals.
- Established and created streamlined systems to implement the new law provided to Construction companies allowing them to legally bypass City and County inspectors. This resulted in weekly income increasing by 30% and time reduction on a single job by 60%.
- Streamlined the use of specific forms to apply for permits with the city cutting down processing time from 4-8 weeks to 1-2 weeks therefore allowing construction jobs to start sooner.
- Supervised 4 Construction site Foreman completing efficient daily inspections and scheduling them properly.
- Communicated daily to permit offices and City Halls in order to handle legal and permitting operations for the company and increased Public Relations to help push approvals of permits through fast.
- Used communication skills to defuse situations between municipal authorities and the company.
Flag Banking Officer/ Treasurer
Church of Scientology Pasadena
Pasadena, CA
05.2017 - 11.2021
- Managed Church-wide budgets, payroll, accounting and other financial operations.
- Prepared financial forecasts to support fiscal planning and management.
- Prepared accounts and conducted audits according to regulatory requirements.
- Supported Church growth objectives by developing solid financial plans.
- Negotiated and managed contractual agreements to secure ideal terms and drive effective financial engagements.
- Formulated and delivered financial and budget reports for Upper Church Management.
- Minimized losses by improving financial strategies to improve Church position.
Office Manager
The Learning Connection
Clearwater, FL
08.2015 - 05.2017
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Managed office inventory and placed new supply orders.
- Reviewed files and records to obtain information and respond to requests.
- Managed, scheduled and coordinated office functions and activities for employees.
Sales Administrator
LinkTek
Clearwater, FL
06.2014 - 06.2015
- Responded to inbound leads and directed to appropriate party to drive sales.
- Maintained professional network of potential clients and business opportunities.
- Boosted team morale and overall sales volume by creating employee incentive sales contests.
- Generated sales by executing complete sales cycle process and break-even rate-tracking through contract negotiations and close.
- Tracked monthly sales to generate reports for business development planning.
- Supported sales team members to drive growth and development.
Education
Administration
Church of Scientology West US
Los Angeles, CA11.2021
Computer Science
Eastern High
Louisville, KY05.2014
Notary Certification -
National Notary Association
Chatsworth, CASkills
- Product Sales
- Documentation, Administration and Reporting
- Complex Problem Solving
- Training and Development
- Project Planning and Management
- Budget Management
- Managing Operations and Efficiency
- Work Planning and Prioritization
- Customer Retention
- Quality Assurance
Timeline
Store Manager
Cloud Nine Sheepskin
09.2023 - 02.2024
General Manager
American Power & Gas
04.2022 - 04.2023
Permits and Inspections Manager
BathMasters
12.2021 - 04.2022
Flag Banking Officer/ Treasurer
Church of Scientology Pasadena
05.2017 - 11.2021
Office Manager
The Learning Connection
08.2015 - 05.2017
Sales Administrator
LinkTek
06.2014 - 06.2015
Administration
Church of Scientology West US
Computer Science
Eastern High
Notary Certification -
National Notary Association
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