Angela Packer

• Enhanced review accuracy by streamlining processes and implementing quality control measures.
• Conducted thorough evaluations for better compliance and risk mitigation.
• Collaborated with cross-functional teams to improve overall review efficiency and effectiveness.
• Managed a high volume of reviews within tight deadlines, ensuring timely completion and client satisfaction.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Streamlined call center processes for improved efficiency and reduced wait times.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Coordinated installation schedules, ensuring optimal use of resources and minimizing downtime.
• Collaborated with sales team to provide accurate quotes and timelines for clients, resulting in increased client trust.

• Increased appointment setting success by developing targeted call lists based on potential client needs.
• Enhanced customer relationships through timely and professional follow-ups with prospective clients.
• Streamlined the scheduling process by implementing an efficient online booking system, resulting in improved organization.
• Collaborated with sales team members to share leads and strategies for securing appointments with high-level decisionmakers.

• Improved customer satisfaction by providing friendly and efficient service at the register.
• Enhanced team productivity by maintaining a clean and organized workspace for crew members.
• Ensured accurate order fulfillment with diligent attention to details while assembling meals.
• Contributed to increased sales by upselling menu items and promoting special offers.
• Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.

• Increased production efficiency by streamlining assembly processes and implementing time-saving techniques.
• Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
• Met daily production quotas by working effectively within a fast-paced assembly line environment.
• Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
• Contributed to improved workplace safety by consistently following proper operating procedures and utilizing personal protective equipment.
• Enhanced product quality by performing thorough inspections of assembled items, identifying any issues or inconsistencies for correction.

Verified that information in the computer system was up-to-date and accurate. Cross-trained and provided back-up for other customer service representatives when needed. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.