Angie Phillips
Emporia,KS
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
15
15
years of professional experience
Work History
Store Manager
Marshalls
Emporia, KS
01.2022 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Created weekly work schedules for store personnel.
- Maintained accurate records of employee performance reviews.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Managed inventory tracking and physical inventory counts to minimize loss.
General Manager
Petco
Salina, KS
08.2019 - 01.2022
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
Store Manager
Christopher and Banks
Salina, KS
12.2015 - 08.2019
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Maintained accurate records of employee performance reviews.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Conducted daily store operations, including opening and closing procedures and cash handling.
General Manager
Petco
Hutchinson, KS
04.2009 - 12.2015
Education
Bachelor of Science - Psychology
Emporia State University
Emporia, KS12-1995
Skills
- Partnership Building
- Store operations oversight
- Risk Management
- Team Development
- Promotional planning
- Employee Training
Timeline
Store Manager
Marshalls
01.2022 - Current
General Manager
Petco
08.2019 - 01.2022
Store Manager
Christopher and Banks
12.2015 - 08.2019
General Manager
Petco
04.2009 - 12.2015
Bachelor of Science - Psychology
Emporia State University