Angie Portillo
Washington
Summary
I'm a hardworking 17-year-old, motivated to enhance customer loyalty with exceptional service. I offer hospitality experience, and enthusiasm for helping others. I am a fast learner, and I am willing to learn other positions. I exceed customer expectations by providing friendly, prompt, and attentive service tailored to customers' preferences. Also, I am comfortable working in fast-paced environments to handle demanding workload.
Overview
1
1
Certification
Work History
Host
Amparo Fondita
Washington
02.2025 - 06.2025
- Processed payments from customers using a POS system.
- Managed incoming calls during busy shifts.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Assisted servers in seating guests by escorting them to their tables.
- Greeted guests upon arrival and provided them with menus.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Provided customers with accurate wait times and monitored waiting list.
- Took reservations over phone and in person.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Served as point-of-contact for resolving guest complaints or special requests.
- Notified server after seating parties in section to facilitate prompt service.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Education
Theodore Roosevelt High School
Washington DCSkills
- Customer service
- Reservation management
- Communication skills
- Team collaboration
- Time management
- Task prioritization
Certification
- Serv Safe Certification
Languages
Spanish
Native/ Bilingual
Accomplishments
- AP Classes
- National Honor Society Member
- Mikva Challenge Alumni
Timeline
Host
Amparo Fondita
02.2025 - 06.2025
Theodore Roosevelt High School
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