Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
AdministrativeAssistant

Angie Ramirez

Fullerton,CA

Summary

Dynamic Store Manager at Don Roberto Jewelers with expertise in inventory management and exceptional customer service. Proven track record in enhancing team productivity and resolving conflicts effectively. Committed to fostering a positive work environment while implementing safety protocols, leading to improved customer satisfaction and operational efficiency.

Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

12
12
years of professional experience

Work History

Store Manager

Don Roberto Jewelers
02.2018 - 06.2023
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.

Supervisor

Knotts Berry Farm
10.2011 - 02.2018
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.

Education

No Degree - Arts/Photography

AIU
Los Angeles, CA
07-2007

High School Diploma -

Paramount High School
Paramount, CA
06-2004

Skills

  • Inventory management
  • Cash handling
  • Customer service
  • Employee training
  • Team leadership
  • Conflict resolution
  • Performance evaluation
  • Safety protocol implementation
  • Effective communication
  • Multitasking and organization
  • POS systems
  • Outstanding communication skills

Languages

Spanish
Full Professional
English
Full Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Store Manager

Don Roberto Jewelers
02.2018 - 06.2023

Supervisor

Knotts Berry Farm
10.2011 - 02.2018

No Degree - Arts/Photography

AIU

High School Diploma -

Paramount High School
Angie Ramirez