Angie Ramirez
Summary
Dynamic and seasoned professional with extensive experience in the food and beverage industry, excelling in high-pressure environments. Proven track record of leading teams, enhancing guest experiences, and ensuring operational excellence in top-tier Manhattan venues. Recognized for adaptability, creativity, and an unwavering commitment to quality service and hospitality.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Bartender
Cipriani Nightclub
Musica
05.2022 - 01.2023
- Lead bartender from opening in May '22 until its closing for new ownership in Jan '23.
- Maintained bar inventory, ordered supplies and restocked items as necessary.
- Ensured compliance with all federal, state, local regulations and safety standards for alcoholic beverages.
- Monitored guest consumption of alcohol to ensure that no one became overly intoxicated.
Floor Manager
Elsie Rooftop
Midtown, Manhattan
02.2021 - 04.2022
- Responsible for all opening and fully closing the venue
- Ensured guests' experience being immaculate and making sure guests left satisfied with service
- Dealt directly with all servers and bartenders on any guest, POS or personal issues
- Set up venue for DJ, live music and performers and transitioned the floor and our employees for it
- Assigned each served for their roles, their parties and kept company standards fulfilled
- Hugely focused on our reviews on all platforms
- Made reports on all items, tools and necessary needs of the floor towards ownership and GM
- Trained new staff in Micros POS, operational duties and implemented the steps of service.
Lead Bartender
STK Downtown
Chelsea, Manhattan
04.2018 - 03.2020
- Resolved customer complaints promptly and professionally while adhering to company guidelines.
- Trained new bartenders on proper pouring techniques, responsible alcohol service policies and legal requirements regarding alcohol sales and service.
- Increased average ticket amounts by upselling customers from shelf to premium brands.
Bartender
The Tuck Room
Downtown, Manhattan NY
04.2017 - 03.2019
- Greeted customers and provided excellent customer service.
- Managed high-volume service during peak hours, ensuring guest satisfaction without compromising quality.
- Played a pivotal role in maintaining a lively yet professional atmosphere
Main Bartender
Stage 48 Nightclub
Hell's Kitchen, New York, NY
02.2016 - 12.2018
- - Led bar operations during major events, managing high volumes efficiently
- Developed creative cocktail recipes while following safety protocols.
- Monitored guest consumption of alcohol to reduce liability risks.
Bartender, Server & Bottle Host
The 4040 Club
Flatiron Dis, New York, NY
06.2014 - 02.2016
- Provided premium service in a high-profile venue, catering to a clientele of celebrities and VIPs.
- Excelled in bottle service, enhancing the guest experience, and driving significant revenue.
- Participated in weekly team meetings to discuss goals and objectives set by management.
Education
High School Diploma -
West Babylon Senior High School
West Babylon, NY06-2012
Skills
- Health codes compliance
- Employee Coaching
- Proficient in mixology
- Upselling & Revenue Growth
- Event Coordination & Execution
- Alcohol Awareness & Safety Compliance
- Leadership & Team Management
- Customer Experience Enhancement
Relevant Education
- TIPS & Alcohol awareness certification
- Bartending school license
- DOH Certificate
- Sexual Harassment Prevention Certificate
Other Experience
- Promo Model
- Brand ambassador
- Celebrity Events/Parties
- Catering events/Parties
- Cocktail menu creator
- Staff onboarding Trainer
Highlight Qualifications
- Committed, hardworking and dependable.
- Creative and adaptable
- Highly motivated, observant and detail-oriented.
- Excels in upselling
- Exceptional ability to multitask in a fast-paced environment
- Demonstrates great communication and customer service skills.
- Flexible schedule
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- NYCSH Law training completed July 8th, 2024
NYCDOH law training completed on 8/29/24
References
- Lina Axmacher: Codigo Tequila Brand Representative
- Xavier Noel: CEO of Paris Gourmet Food distributors
- Sherwin Robinson: GM at 4040 Club and Roc Nation
Timeline
Lead Bartender
Cipriani Nightclub
05.2022 - 01.2023
Floor Manager
Elsie Rooftop
02.2021 - 04.2022
Lead Bartender
STK Downtown
04.2018 - 03.2020
Bartender
The Tuck Room
04.2017 - 03.2019
Main Bartender
Stage 48 Nightclub
02.2016 - 12.2018
Bartender, Server & Bottle Host
The 4040 Club
06.2014 - 02.2016
High School Diploma -
West Babylon Senior High School