Customer Service Manager
Food Lion
- Assigned work and monitored performance of project personnel.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.