Angie Rodriguez
Killeen,TX
Summary
Dynamic and results-driven professional with extensive experience at HEB Grocery Store, excelling in customer service and attention to detail. Proven track record of enhancing customer satisfaction and mentoring team members. Skilled in planning and organization, consistently meeting deadlines while maintaining high-quality standards. Committed to fostering positive customer relationships and team collaboration.
Overview
5
5
years of professional experience
Work History
Personal Shopper
HEB Grocery Store
Conroe, TX
06.2023 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
- Trained new employees on customer service, money handling and organizing strategies.
- Communicated with customers via phone to ensure the quality and accuracy of their orders
Cashier
HEB Grocery Store
Conroe, TX
09.2020 - 06.2023
- Greeted customers upon entry and assessed needs to enhance service quality.
- Operated cash register with high accuracy for cash, check, and credit card transactions.
- Maintained balanced cash drawer, ensuring precise accounting after each shift.
- Assisted customers with returns and refunds, resolving transaction issues effectively.
- Resolved customer complaints professionally, fostering improved relations and loyalty.
- Exceeded productivity goals through meticulous attention to detail during peak periods.
- Worked flexible schedule and additional shifts to accommodate business demands.
- Welcomed customers warmly and identified needs to provide tailored assistance.
Education
Conroe High School
Conroe, TXSkills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Flexible schedule
- Verbal and written communication
- Teamwork and collaboration
- Time management
- Excellent communication
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Personal Shopper
HEB Grocery Store
06.2023 - Current
Cashier
HEB Grocery Store
09.2020 - 06.2023
Conroe High School