Angie Santiago
Nampa,ID
Summary
Dynamic leader with a proven track record at Albertsons Companies, enhancing team performance and streamlining operations. Expert in complex problem-solving and staff development, demonstrated through cross-training initiatives and workflow optimization. Skilled in decision-making and time management, achieving significant improvements in team agility and performance.
Overview
22
22
years of professional experience
Work History
Manager, Specialty Care, In-Store Programs
Albertsons Companies
08.2005 - Current
- Organize weekly and quarterly team meetings so that we can keep our technicians up to date about any policy and procedure changes and important company/program announcements.
- Accomplish multiple tasks within established timeframes.
- Maximize performance by monitoring daily activities and mentoring team members.
- Cross-train existing employees to maximize team agility and performance.
- Streamline workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Certified Pharmacy Technician
Rite Aid
06.2003 - 08.2005
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
Education
Bachelor of Science - Biology With Emphasis In Healthcare
College of Western Idaho
Nampa, IDAssociate of Arts - Pharmacy Technician
Academy of Professional Careers
Boise, IDCNA - Nursing
Boise State University
Boise, ID05-1994
Skills
- Team leadership
- Cross-functional Teamwork
- Complex Problem-solving
- Decision-making
- Staff Development
- Time Management
Affiliations
- NAMI
- Women's Inspirational and Inclusion Network (WIIN)
- Specialty Care Quality Oversight Committee (SCQOC)
Timeline
Manager, Specialty Care, In-Store Programs
Albertsons Companies
08.2005 - Current
Certified Pharmacy Technician
Rite Aid
06.2003 - 08.2005
Bachelor of Science - Biology With Emphasis In Healthcare
College of Western Idaho
Associate of Arts - Pharmacy Technician
Academy of Professional Careers
CNA - Nursing
Boise State University
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