Angie Santillan
Gurnee,IL
Summary
Dedicated and compassionate medical professional with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
17
17
years of professional experience
Work History
Medical Assistant
Rosalind Franklin University of Medicine and Science, RFUMS
2009.10 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Medical Assistant
HealthReach Inc.
2007.12 - 2009.10
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Education
Bachelor of Science - Nursing
Herzing University
Kenosha, WI04.2024
Medical Assistant Certification - Medical Assistant
Illinois School of Health Careers - Chicago
Chicago, IL09.2006
High School Diploma -
William Howard Taft
Chicago, IL06.2004
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- EMR / EHR
- Phlebotomy
- CPR
- Medication Administration
- Direct Patient Care
- Patient Education
- Wound Management
- Licensed by Wisconsin nursing board
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
Rosalind Franklin University of Medicine and Science, RFUMS
2009.10 - Current
Medical Assistant
HealthReach Inc.
2007.12 - 2009.10
Bachelor of Science - Nursing
Herzing University
Medical Assistant Certification - Medical Assistant
Illinois School of Health Careers - Chicago
High School Diploma -
William Howard Taft
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