Shane Shepherd
Palisade,CO
Summary
I am a young results driven professional, with over 13 years in the banking/FinTech industry. I bring a strong foundation in various products, including expertise in Regulation E and Visa Rules, ACH, Wires and Digital Banking. My skills extend to EFT Disputes and product management, with over 5 years of combined experience. I have exceptional people skills and a genuine care for customers and my coworkers. I approach every interaction with a positive attitude and empathy. I am seeking a professional growth opportunity that will fully utilize my unique skill set.
Overview
15
15
years of professional experience
Work History
Merchant Processing Lead
Monument Payments
Grand Junction, CO
02.2025 - Current
- Identify and pursue selling opportunities
- Build and maintain customer relationships
- Provide exceptional support to merchants regarding merchant services and setups
- Troubleshoot processing issues
- Coordinate appointments for myself and other team members
Product Manager Commercial Digital Products
Alpine Bank
Grand Junction, CO
05.2024 - 01.2025
- Identified opportunities for product enhancements or feature updates based on customer feedback and competitive landscape analysis
- Managed product roadmap for multiple projects at a time and prioritize features based on customer needs
- Created manuals and guidelines
- Mentored and trained members of the product team
Product Manager Payments
Alpine Bank
Grand Junction, CO
08.2023 - 05.2024
- Managed end-to-end product lifecycle from ideation to launch
- Identified opportunities for product enhancements or feature updates based on customer feedback and competitive landscape analysis
- Managed product roadmap and prioritized features based on customer needs
- Mentored and trained members of the product team
Dispute Center Lead
Alpine Bank
Grand Junction, CO
01.2021 - 08.2023
- Handled escalated cases
- Investigated and processed disputes following regulatory deadlines
- Assisted customers and locations with any questions
- Created processes and guidelines to make the department more efficient, in tandem with training new employees
Education
Diploma -
Palisade High School
Palisade, COLORADOSkills
- Excel
- Word
- PowerPoint
- Outlook
- Canva
- Google Docs
- Project Management
- Training
- Product Management
- Merchant Services
- Process Improvement
- Team Leadership
- Dispute Resolution
- Customer Service
- Multitasking
- Cash Handling
- Sales
Timeline
Merchant Processing Lead
Monument Payments
02.2025 - Current
Product Manager Commercial Digital Products
Alpine Bank
05.2024 - 01.2025
Product Manager Payments
Alpine Bank
08.2023 - 05.2024
Dispute Center Lead
Alpine Bank
01.2021 - 08.2023
Diploma -
Palisade High School