Job Search Status
Open to workDesired start date: Immediately
Open To Work
Jennifer Lawrence
Work Preference
Overview
10
10
years of professional experience
1
1
Certification
Work History
Merchant Success Manager
TikTok
Bellevue, WA
08.2024 - 12.2025
- Assist almost 300 merchants (sellers such as RYSE Supplements, Bloom Nutrition, MaryRuth's, FitCrunch, Physician's Choice, KONG Company, Zesty Paws) with resolving product inbounding issues to ensure seamless integration into distribution facilities.
- Provide strategic guidance to sellers on preventing future operational challenges and enhancing process efficiency.
- Serve as a liaison between warehouse operations and merchants to facilitate clear communication and mutual understanding of requirements.
- Provide seller training and support when issues arise.
- Reduced Non Compliant Inbound tickets by 1.83% in Q3-Q4 last year.
- Over 7 million packages sent through FBT (Fulfilled By TikTok).
- 1.5 million cartons, 15,000 inbound shipments to our FBT network in 2024 from around the world.
- Advised external stakeholders on their questions regarding inbound and outbound problems
Operations Coordinator
C.H. Robinson
Bellevue, WA
07.2019 - 03.2024
- Coordinated with customers to provide timely updates on transportation-related inquiries, ensuring efficient communication and problem resolution.
- Monitored truck movements for adherence to pickup and delivery schedules, and prepared load information for successful freight appointments.
- Managed appointment scheduling, ensuring accuracy in alignment with geographic considerations and required transit times.
- Guided new team members as the primary mentor, facilitating their integration and proficiency in operational procedures.
Social Media/Business Development Intern
Local Traffic Builder
Remote
05.2016 - 02.2017
- Developed and executed social media strategy for key client, increasing engagement through compelling content aligned with brand voice.
- Conducted data mining and analysis to identify business development opportunities, strengthening client's market presence.
- Maintained effective communication channels, delivering timely and accurate information to colleagues and clients, enhancing collaboration and satisfaction.
Education
B.A. - Social Science with focuses in Business, Communications, and Psychology
Washington State University
Skills
- Google Suites
- Strong Work Ethic
- Microsoft Office
- Logistics Coordination
- Supply Chain Optimization
- Problem Solving
- Data Analysis
- Cross-functional Team Collaboration
- SOP
- Strategic Planning
- SAP
- TMS
- Warehouse Coordination
- Excel
- Communication
- Critical Thinking
- Technical Proficiency
- Time Management
- Calendar management
- Complex Scheduling
- Confidentiality
- Adaptability
- Slack
- Zoom
- Teams
- LMS
- WMS
- ERP
- Start up environment
- Process improvement
- Team collaboration
- Attention to detail
- Interpersonal communication
- Mentorship development
- MS office
Certification
Foundations of Project Management, Coursera/Google cert, 2024
Volunteer Experience
- Board Advisor, SHADOW Lake Nature Preserve, 08/01/23, Present, Gathering community involvement and understanding of what SHADOW does and how it helps protect natural habitat and all of those who inhabit the area., Collaborate with SHADOW Board Members on potential thoughts and ideas for events and fundraisers., Assist with social media promotion for events and fundraisers.
- Interpreter - Aquarium Volunteer, Seattle Aquarium, 05/01/19, 02/01/20, Guided guests through exhibits with fun facts about the animals., Showed guests how to safely use the touch tank and advising of the rules to guarantee that all are kept happy and healthy., Attended continuing education courses offered by the aquarium to gain more knowledge and be more well informed to be able to advise guests' questions or concerns.
Timeline
Merchant Success Manager
TikTok
08.2024 - 12.2025
Operations Coordinator
C.H. Robinson
07.2019 - 03.2024
Social Media/Business Development Intern
Local Traffic Builder
05.2016 - 02.2017
B.A. - Social Science with focuses in Business, Communications, and Psychology
Washington State University