Jennifer Lawrence
.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Merchant Success Manager
TikTok
08.2024 - 12.2025
- Assisted over 300 merchants (sellers such as RYSE Supplements, Bloom Nutrition, MaryRuth's, FitCrunch, Physician’s Choice, KONG Company, Zesty Paws) with resolving product inbounding issues to ensure seamless integration into distribution facilities.
- Provided strategic guidance to sellers on preventing future operational challenges and enhancing process efficiency.
- Served as a liaison between warehouse operations and merchants to facilitate clear communication and mutual understanding of requirements.
- Provided seller training and support when issues arise.
- Reduced Non Compliant inbound tickets by 1.83% in Q3-Q4 last year.
- Over 7 million packages sent through FBT (Fulfilled By TikTok).
- 1.5 million cartons, 15,000 inbound shipments to our FBT network in 2024 from around the world.
- Advised external stakeholders on their questions regarding inbound and outbound problems
Operations Coordinator
C.H. Robinson
07.2019 - 03.2024
- Coordinated with customers to provide timely updates on transportation-related inquiries, ensuring efficient communication and problem resolution.
- Guided new team members as the primary mentor, facilitating their integration and proficiency in operational procedures.
- Managed appointment scheduling, ensuring accuracy in alignment with geographic considerations and required transit times.
- Monitored truck movements for adherence to pickup and delivery schedules, and prepared load information for successful freight appointments.
Social Media/Business Development Intern
Local Traffic Builder
05.2016 - 02.2017
- Developed and executed a social media strategy for a key client, resulting in increased engagement through the creation of compelling content tailored to the brand’s voice.
- Conducted data mining and analysis to identify business development opportunities, enhancing the client’s market presence.
- Maintained effective communication channels, providing timely and accurate information to colleagues, management, and customers, thereby improving team collaboration and client satisfaction.
Education
Bachelor of Arts - Social Science with focuses in Business, Communications, and Psychology
Skills
Google Suites
Strong Work Ethic
Microsoft Office
Logistics Coordination
Supply Chain Optimization
Problem Solving
Data Analysis
Cross-functional Team Collaboration
SOP
Strategic Planning
SAP
TMS
Warehouse Coordination
Excel
Communication
Critical Thinking
Technical Proficiency
Time Management
Calendar management
Complex Scheduling
Confidentiality
Adaptability
Slack
Zoom
Teams
LMS
WMS
ERP
Start up environment
Certification
Foundations of Project Management, Coursera/Google cert 2024
Timeline
Merchant Success Manager - TikTok
08.2024 - 12.2025
Operations Coordinator - C.H. Robinson
07.2019 - 03.2024
Social Media/Business Development Intern - Local Traffic Builder
05.2016 - 02.2017
Washington State University - Bachelor of Arts, Social Science with focuses in Business, Communications, and Psychology