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Summary
Work History
Education
Skills
Accomplishments
Quote
Timeline
Volunteer Experience
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Clifton Hall Jr.

Clifton Hall Jr.

Implementation Manager
Atlanta,GA

Summary

Results-driven professional with over 20 years of experience in client engagement and customer success within the automotive tech industry. Proven expertise in managing large-scale implementations, enhancing dealer satisfaction, and driving process improvements. Adept at leveraging customer feedback to implement strategic improvements, leading to a significant reduction in onboarding time and a consistent increase in customer satisfaction.

Work History

Implementation Success Manager

Tekion
Atlanta, GA
Jun.2022 - Dec.2023
  • Trained dealer partners, management, and staff on the CRM portion of the Tekion automotive retail platform
  • Directed virtual meetings as well as set expectations with dealer partner prior to Go Live Training on site
  • Escalated and resolved issues promptly, ensuring a smooth transition and minimal disruption
  • Developed and executed comprehensive data migration strategies.
  • Managed data and reporting analysis.

Dealer Success Operations Manager

AutoFi, Inc
Atlanta, GA
06.2020 - 01.2022
  • Managed successful implementation of Dealer Go Lives across multiple regions, increasing dealer satisfaction
  • Developed and executed programs to enhance dealer experience within the first 90 days, leading to reduction in onboarding time
  • Worked closely with DSMs/dealers to solicit feedback and further understand expectations and needs
  • Assessed product issues (internally and externally) and escalated accordingly.

Implementation Manager

AutoFi, Inc
Atlanta, GA
  • Managed six direct reports and oversaw website implementation for digital retailing products
  • Collaborated cross-departmentally throughout the entire client experience
  • Partnered with the Performance Management team for successful dealer partner experiences.

Implementation Manager

Cox Automotive, Dealer.com
Atlanta, GA
08.2004 - 06.2020
  • Managed website implementation of digital retailing products.
  • Collaborated with cross-functional teams to ensure successful integration of hardware, software, and networking components.
  • Created specialized dealer solutions based on consultations.
  • Oversaw implementation lifecycle processes based on organizational needs, regulatory requirements, and customer demand.
  • Researched and resolved barriers to successful system functionality, improving support, and issue resolution.

Performance Consultant

Cox Automotive
Atlanta, GA
  • Conducted training for dealers and sales, including onboarding and technical support
  • Provided support, reporting, and direction to internal and external stakeholders
  • Assisted in initiating, monitoring, implementing, and launching dealer websites and digital retailing products.

Product Specialist

Cox Automotive
Atlanta, GA
  • Delivered on-site and web-based dealership training for VinSolutions suite of products
  • Organized and facilitated in-person training and review sessions for dealership personnel and sales management
  • Scheduled and conducted 90-day follow-ups with dealerships, monitoring progress after installations
  • Developed action plans to improve sales results based on performance reviews
  • Identified sales opportunities based on client needs and collaborated with the sales department to help generate revenue.

Inventory Technical Support Specialist

Cox Automotive
Atlanta, GA
  • Provided Tier II technical support for all inventory customer service issues by accessing UNIX databases and other internal applications.
  • Designed, developed, and trained the department's first Quality Assurance program to improve client experiences.
  • Trained and facilitated new hire sessions for sales and new department members.

Dealer Concierge

Cox Automotive
Atlanta, GA
  • Provided active, knowledgeable, results-oriented service through a strong knowledge of AutoTrader.com processes and technology
  • Provided responsive, timely telephone and email support to customers and the sales team
  • Monitored and managed the delivery of contracted advertising
  • Facilitated retention communications as requested by the sales team.

Classified Advertising Representative

Cox Automotive, Autotrader.com
Atlanta, GA
  • Served as the primary customer and sales point-of-contact for dealerships and private sellers
  • Worked as a team lead, responsible for helping peers analyze their markets, habits, and approach to improve their sales numbers and retention
  • Led processes that allowed Region 6 to be number one in sales out of 7 teams consistently.

Audio Visual Director

Tech. Rentals Inc.
Atlanta, GA
2002 - 2004

Owner/Operator

Hall's Computer Services
Atlanta, GA
2000 - 2002

Customer Service Manager

Office Depot
Atlanta, GA
1998 - 2001

ELA and Speech Teacher

Fire Prairie Middle
Blue Springs, MO
1994 - 1996

Assistant Sports Director and Anchor

WLTX-TV
Columbia, SC
1987 - 1993

Education

Master of Arts - Organizational Management, Leadership

Ashford University
05.2019

Bachelor of Arts - Journalism

Ashford University
08.2017

Some College - Journalism

Benedict College, Columbia, SC
01.1987

Skills

Technical Skills:

  • CRM Software
  • UNIX
  • SQL
  • FTP
  • Google Suites
  • Microsoft Suites
  • E-Learning
  • Interactive training
  • Salesforce
  • Audio-visual Director

Management Skills:

  • Strategic Planning
  • Performance Evaluation
  • Project Management
  • Consultant
  • Client Relations
  • Training and Mentoring
  • Director
  • Arbitrator
  • Revenue Growth
  • Research and due diligence
  • Data analysis
  • Dataload management
  • Liaison

Soft Skills:

  • Effective Communicator
  • Customer Relations
  • Negotiation
  • Customer Service
  • Public Speaking
  • Collaboration

Accomplishments

  • I.T. Support Employee of the Quarter, PAL Program
  • Created and Implemented ITS Quality Assurance Project Team
  • Multiple Focus Award Winner, Sales Person of the Quarter and Month
  • Runner-Up Salesperson of the Year
  • STAR (Showing True Achievement and Results)

Quote

One doesn’t discover new lands without consenting to lose sight, for a very long time, of the shore.
André Gide

Timeline

Implementation Success Manager

Tekion
Jun.2022 - Dec.2023

Dealer Success Operations Manager

AutoFi, Inc
06.2020 - 01.2022

Implementation Manager

Cox Automotive, Dealer.com
08.2004 - 06.2020

Master of Arts - Organizational Management, Leadership

Ashford University

Bachelor of Arts - Journalism

Ashford University

Some College - Journalism

Benedict College, Columbia, SC

Implementation Manager

AutoFi, Inc

Performance Consultant

Cox Automotive

Product Specialist

Cox Automotive

Inventory Technical Support Specialist

Cox Automotive

Dealer Concierge

Cox Automotive

Classified Advertising Representative

Cox Automotive, Autotrader.com

Audio Visual Director

Tech. Rentals Inc.
2002 - 2004

Owner/Operator

Hall's Computer Services
2000 - 2002

Customer Service Manager

Office Depot
1998 - 2001

ELA and Speech Teacher

Fire Prairie Middle
1994 - 1996

Assistant Sports Director and Anchor

WLTX-TV
1987 - 1993

Volunteer Experience

  • Atlanta Homeless Ministry
  • Special Olympics
  • AAU Basketball Coach
  • Susan G. Komen Foundation
  • St. Jude's Children’s Hospital
  • Ronald McDonald House
  • Hall 4 - 1 nonprofit
  • Atlanta Blood Services
  • American Kidney Foundation

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Clifton Hall Jr.Implementation Manager