Summary
Overview
Work History
Education
Skills
Certification
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Software
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Shannon Washington

Shannon Washington

Baltimore,MD

Summary

Results-driven Implementation Success Manager with a proven track record of successfully implementing and managing complex projects. Highly skilled in coordinating cross-functional teams, identifying and resolving challenges, and ensuring client satisfaction. Seeking to utilize my expertise in project management and client relationship building to contribute to a dynamic organization's success.

Overview

10
10
years of professional experience
3
3
Certification

Work History

Implementation Success Manager

Tekion
Cincinnati, OH
11.2022 - Current
  • Developed and executed customized implementation plans for new clients, ensuring seamless integration of software solutions and achieving 98% customer satisfaction.
  • Collaborated closely with cross-functional teams, including sales, product development, and customer support, to identify and address client needs, resulting in increased client retention by 100%.
  • Conducted in-depth training sessions for clients, empowering their teams to effectively utilize software tools and maximize productivity.
  • Proactively identified and resolved potential issues during the implementation process, reducing downtime by 80% and improving overall project efficiency.

Scrum Master

Logistics Today
Baltimore, MD
01.2021 - 11.2022
  • Led cross-functional teams in Agile software development projects, ensuring adherence to Scrum methodologies and delivering high-quality software solutions within tight deadlines.
  • Facilitated daily stand-up meetings, sprint planning, and retrospective sessions to promote effective communication, collaboration, and continuous improvement across development teams.
  • Coached and mentored team members on Agile principles, fostering a self-organizing and highly motivated work environment that resulted in a 20% increase in team productivity over six months.
  • Managed project scope, timelines, and resources, utilizing project management tools and techniques to identify and mitigate risks, resulting in successful delivery of multiple complex projects within budget and exceeding client expectations.

Project Manager

Envyed, LLC
Baltimore , MD
03.2019 - 12.2020
  • Oversaw the implementation of a robust project management software, resulting in improved communication and collaboration among team members and stakeholders, leading to a 25% reduction in project delays.
  • Led a team of 10 developers, ensuring successful completion of a complex software implementation project within budget and ahead of schedule.
  • Developed and implemented project plans, defining project scope, goals, deliverables, and timelines, resulting in improved efficiency and resource allocation.
  • Collaborated with cross-functional teams to identify and mitigate project risks, resulting in a 20% reduction in project delays and increased client satisfaction.

Assistant Controller

WPM Real Estate Management
Owings Mills, MD
02.2018 - 03.2019
  • Developed and implemented financial controls and processes, resulting in improved accuracy and efficiency in real estate financial operations.
  • Collaborated with senior management to prepare and analyze budgets, forecasts, and financial reports, providing valuable insights for strategic decision-making.
  • Conducted thorough financial analysis and due diligence on potential real estate acquisitions, enabling informed investment decisions and maximizing returns.
  • Managed and supervised a team of accounting professionals, ensuring timely and accurate completion of month-end close, financial statements, and regulatory filings.

Senior Property Accountant

Bozzuto Management Company
Greenbelt, MD
05.2015 - 02.2018
  • Successfully managed and reconciled financial transactions for a diverse portfolio of 20+ commercial properties, ensuring meticulous accuracy and compliance with industry regulations.
  • Proactively developed and implemented highly efficient and streamlined processes, resulting in a remarkable 20% reduction in monthly closing time.
  • Prepared and delivered precise monthly financial statements, including comprehensive income statements, balance sheets, and cash flow statements, ensuring timely and accurate reporting for senior management.
  • Collaboratively worked with property management teams to diligently analyze and resolve discrepancies, significantly improving the accuracy and integrity of financial data.

Auditor

KPMG Professional Services
New York, NY
06.2013 - 01.2018
  • Conducted comprehensive financial audits for clients, analyzing and evaluating financial statements, transactions, and internal controls to identify potential risks and ensure compliance with regulatory standards.
  • Developed and implemented effective auditing procedures, including risk assessment methodologies and sampling techniques, resulting in improved efficiency and accuracy in auditing processes.
  • Collaborated with cross-functional teams to facilitate timely and accurate completion of audits, coordinating with management, staff, and external stakeholders to gather necessary information and resolve audit-related issues.

Education

Bachelor of Science - Accounting

Morgan State University
Baltimore, MD
05.2013

Skills

  • Strategic Planning
  • Customer Account Management
  • Client Relations
  • Customer Service
  • CRM Software
  • Schedule Management
  • Report Analysis
  • Strategic Communications
  • Business Development
  • Training Programs
  • Training and Mentoring
  • Program implementation
  • Remote IT Implementation

Certification

  • CSM - Certified Scrum Master
  • Salesforce Admin Certification
  • ISTBQ Cetification

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Software

Salesforce

Interests

Traveling

Developing new relationships

Continous Learning

Timeline

Implementation Success Manager

Tekion
11.2022 - Current

Scrum Master

Logistics Today
01.2021 - 11.2022

Project Manager

Envyed, LLC
03.2019 - 12.2020

Assistant Controller

WPM Real Estate Management
02.2018 - 03.2019

Senior Property Accountant

Bozzuto Management Company
05.2015 - 02.2018

Auditor

KPMG Professional Services
06.2013 - 01.2018

Bachelor of Science - Accounting

Morgan State University

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Shannon Washington