Marissa Stewart
FL
Summary
Visionary Implementation Operations Executive with a proven track record of driving strategic growth and operational excellence within SaaS and POS industries. Expertise in cultivating high-impact customer relationships, leading cross-functional teams, and delivering transformative product adoption strategies. A results-oriented leader known for developing innovative solutions that elevate client satisfaction, resolve complex challenges, and secure long-term strategic partnerships. Adept at optimizing business processes, scaling operations, and delivering bottom-line results, while consistently driving organizational success and market leadership.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Implementation Success Manager
BondVet
Amagansett, NY
10.2022 - 07.2025
- Spearheaded strong relationships with key customers, resulting in 15% increased customer loyalty.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Demonstrated bi-monthly account reviews to identify growth opportunities, driving a 10% Increase in upsell revenue.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Streamline instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Coordinated with internal teams to provide prompt support and address client needs efficiently.
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
- Conducted post-implementation follow-ups to solicit valuable feedback from customers, enabling further enhancements in service quality.
- Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
- Streamlined communication channels between customer success and engineering teams, expediting issue resolution.
- Provided expert guidance to customers on best practices for product utilization, maximizing their return on investment.
Product Manager
WEST ELM
Atlanta,GA
07.2019 - 08.2021
- Conceptualized project timelines, resources, and budgets to ensure on-time delivery of high-quality products.
- Conducted competitive analysis to inform strategic decision-making and positioning in the marketplace.
- Galvanized the development of business cases for new product initiatives, clearly defining goals, objectives, and resource requirements with 15% recommendations on the market.
- Coordinated beta testing efforts, gathering valuable insights from early adopters to refine product features and functionality.
- Championed data-driven decision-making practices within the organization by analyzing metrics related to user engagement, retention, and conversion rates.
- Contextualize effective product roadmaps for successful product launches and market desideratum.
TEAM LEAD
IKEA
BROOKLYN, NY
01.2017 - 05.2019
- Established strong relationships with key customers, resulting in 5% increased customer loyalty.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Led bi-monthly account reviews to identify growth opportunities, driving a 10% Increase in upsell revenue.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Coordinated with internal teams to provide prompt support and address client needs efficiently.
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
- Conducted post-implementation follow-ups to solicit valuable feedback from customers, enabling further enhancements in service quality.
- Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
- Streamlined communication channels between customer success and engineering teams, expediting issue resolution.
- Provided expert guidance to customers on best practices for product utilization, maximizing their return on investment.
Education
Associate Of Applied Business - Business Production Management
Manhattan College
New York, NYAssociate Of Professional Production Design -
Baruch College
New York, NYSkills
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Workload management
- Conflict resolution
- Retail operations
- Team building
- Employee scheduling
- Operations management
- Recruiting and interviewing
- Customer rapport
- Customer relationship management (CRM)
- Retail operations management
- Sales strategies
- Policy enforcement
- Orientation and training
- Employee performance evaluations
- Project management abilities
- Cost reduction
- Cost control
- Project management
- Financial management
- Budgeting and finance
- Business administration
- Schedule oversight
- Negotiation
- Meeting facilitation
- Business development
- Promotional planning
- Corporate Social Responsibility
Certification
IBM PRODUCT MANAGEMENT
IBM FULL STACK SOFTWARE ENGINEERING
Timeline
Implementation Success Manager
BondVet
10.2022 - 07.2025
Product Manager
WEST ELM
07.2019 - 08.2021
TEAM LEAD
IKEA
01.2017 - 05.2019
Associate Of Applied Business - Business Production Management
Manhattan College
Associate Of Professional Production Design -
Baruch College