Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Angie Tinsman

Phillipsburg

Summary

A dynamic professional with a proven track record. Adept in situational awareness and strategic decision-making. Spearheaded a team at Blush Salon, enhancing customer loyalty through exceptional service, demonstrating excellent client communication and office administration skills. Achieved significant performance improvements, showcasing a blend of hard and soft skills tailored to high-stakes environments.

Overview

25
25
years of professional experience
1
1
Certification

Work History

911 Emergency Dispatcher

Warren County Communications Center
10.2024 - 01.2025
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.

Business Owner

Blush Salon
09.2011 - 03.2024
  • Successful Business owner for over 8 years
  • Led a team of 10 employees, overseeing operations
  • Established strong customer relationships through excellent communication and attentive service.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting and financial reporting.
  • Assisted in recruiting, hiring and training of team members.


Hair Salon Manager

Trade Secret Salon
02.2009 - 12.2010
  • Scheduled employees to maintain adequate coverage during business hours.
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
  • Handled employee scheduling and coverage needs during business hours.
  • Worked to continuously increase salon business through effective sales, service, and operations policies.

Front Desk Receptionist

The Doctor Is In
10.2007 - 12.2009
  • Collected room deposits, fees, and payments.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Assisted Doctors with patients charts
  • Escorted patients to exam rooms
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Completed data entry and filing to keep records updated for easy retrieval.

Front Desk Receptionist

Dental Health Associates
03.2000 - 02.2001
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Managed multi line phone systems
  • Collected room deposits, fees, and payments.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Handled assignments independently with good judgement and critical thinking skills.

Education

High School Diploma -

Phillipsburg High School
1 Stateliner Blvd, Phillipsburg, NJ 08865
06-2000

Skills

  • Situational awareness
  • Information gathering
  • Prioritization
  • Information intake
  • Strategic Decision-making
  • Performance improvement
  • Appointment confirmation
  • Office administration
  • Client communication
  • Phone etiquette

Certification

  • Advanced Telecommunicator Certification – National Emergency Number Association (NENA).
  • Cardiopulmonary Resuscitation (CPR) – American Red Cross or American Heart Association.
  • Automated External Defibrillator Use (AED) – American Red Cross or American Heart Association.

Timeline

911 Emergency Dispatcher

Warren County Communications Center
10.2024 - 01.2025

Business Owner

Blush Salon
09.2011 - 03.2024

Hair Salon Manager

Trade Secret Salon
02.2009 - 12.2010

Front Desk Receptionist

The Doctor Is In
10.2007 - 12.2009

Front Desk Receptionist

Dental Health Associates
03.2000 - 02.2001

High School Diploma -

Phillipsburg High School

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Angie Tinsman