Michaela Jones
Farmville,NC
Summary
Dedicated professional with a strong background in emergency communication. Expertise in critical thinking, data entry, and multitasking. Valued for attention to detail, quick decision making, and composure during high stress situations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
911 Emergency Dispatcher
Pitt County Emergency Management
Greenville, NC
09.2021 - Current
- Managed emergency call intake and prioritized dispatching for fire and medical services.
- Utilized CAD systems to track incidents and allocate resources efficiently.
- Coordinated multi-agency responses during critical incidents to ensure effective communication.
- Trained new dispatch staff on protocols, procedures, and system operations to enhance team performance.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
Detention Officer
Pitt County Sheriff's Office
Greenville, NC
04.2019 - 02.2020
- Supervised inmate activities to maintain safety and security within detention facility.
- Participated in ongoing training sessions to stay current on best practices in detention management and security protocols.
- Assisted in reducing incidents of violence by implementing conflict resolution strategies and de-escalation techniques.
- Created and maintained positive relationships with inmates to build rapport and trust.
- Took custody of prisoners from arresting officers to begin processing into detention facility.
Retail Sales Associate
Marine Corps Community Services
Quantico, VA
11.2016 - 12.2018
- Maintained inventory accuracy through regular stock checks and prompt replenishment of merchandise.
- Collaborated with team members to achieve daily sales goals and improve overall store performance.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Increased sales revenue through effective product recommendations tailored to individual customers.
Education
High School Diploma -
Farmville Central
Farmville, NC06-2011
Skills
- Situational awareness
- Critical thinking
- Data entry
- Active listening
- Basic life support
- Multitasking and prioritization
Certification
- EMD - Emergency Medical Dispatch
- EFD - Emergency Fire Dispatch
- BLS - CPR & AED
Timeline
911 Emergency Dispatcher
Pitt County Emergency Management
09.2021 - Current
Detention Officer
Pitt County Sheriff's Office
04.2019 - 02.2020
Retail Sales Associate
Marine Corps Community Services
11.2016 - 12.2018
High School Diploma -
Farmville Central