DEANA FLANAGAN
Okemah,OK
Summary
Detail-oriented professional with extensive experience as a 911 Emergency Dispatcher. Expert in managing multiple communication channels and providing real-time support to first responders. Committed to enhancing emergency response efficiency and ensuring public safety.
Overview
27
27
years of professional experience
1
1
Certification
Work History
911 Emergency Dispatcher
HENRYETTA POLICE DEPARTMENT
Henryetta, OK
02.2023 - Current
- Operated multi-line telephone systems to efficiently receive and prioritize emergency calls.
- Coordinated responses between law enforcement, medical services, and fire departments during critical incidents.
- Maintained accurate logs of all communications and dispatched units promptly for effective incident management.
- Utilized computer-aided dispatch (CAD) systems to track unit locations and ensure optimal resource deployment.
- Monitored radio communications to facilitate timely updates and support for field personnel during operations.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
911 Emergency Dispatcher
Okmulgee County Sheriff's Office
Okmulgee, OK
01.2022 - 02.2023
- Provided real-time information to first responders, enhancing situational awareness during emergencies.
- Assisted in training new dispatchers on protocols, technologies, and effective communication techniques.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
911 Emergency Dispatcher
HENRYETTA POLICE DEPARTMENT
Henryetta, OK
02.2015 - 01.2022
- Implemented process improvements that increased response accuracy and reduced call handling times.
- Mitigated potential risks during crisis situations by calmly gathering pertinent information from callers and relaying it accurately to responding units.
- Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
- Developed strong relationships with first responder teams through regular communication and mutual respect during emergency situations.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
Cashier
Walmart
HENRYETTA, OK
08.2013 - 02.2015
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and resolved issues promptly.
- Maintained clean and organized checkout area to enhance customer experience.
- Balanced cash drawer daily, ensuring accuracy in financial reporting.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
WIFE
HOMEMAKER
HENRYETTA, OK
11.2011 - 08.2013
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Strengthened communication skills through regular interactions with others.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
BARTENDER
NELSON'S
Henryetta, OK
10.2007 - 11.2011
- Crafted and served a diverse range of cocktails and beverages according to established recipes.
- Managed inventory levels, ensuring optimal stock of spirits, garnishes, and supplies.
- Provided exceptional customer service, enhancing patron experience through personalized recommendations.
- Trained and mentored new staff on beverage preparation techniques and bar operations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Waitress
K-Bar Restraunt
Okemah, OK
11.2009 - 10.2010
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Managed multiple tables efficiently, prioritizing guest needs and maintaining high service standards.
- Collaborated with kitchen staff to streamline order processing and reduce wait times.
- Trained new team members on restaurant protocols and customer interaction techniques.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
CASH BOX PULLER
Golden Pony Casino
WELEETKA, OK
04.2009 - 07.2009
- Pulled cash boxes from slot machines and replaced with an empty cash box.
- Trained new staff on standard operating procedures and best practices for efficiency.
- Served as a reliable resource for team members, always willing to offer assistance or share knowledge when needed.
- Maintained open communication with supervisors, providing updates on progress and addressing any concerns promptly.
- Collaborated with team members to optimize workflow and maintain a high level of productivity.
WIFE
HOMEMAKER
HENRYETTA,OK
05.2006 - 10.2007
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Beverage Cart Attendant
CHEROKEE NATION CASINO & RESORT
CATOOSA, OK
03.2003 - 05.2006
- Provided exceptional customer service to enhance guest experience and satisfaction.
- Maintained cleanliness and organization of beverage cart and supplies.
- Assisted in inventory management, ensuring timely restocking of beverages and snacks.
- Operated cash register efficiently, processing transactions accurately and swiftly.
- Collaborated with team members to streamline service operations during busy periods.
- Implemented suggestions for menu improvements based on guest feedback.
WIFE
HOMEMAKER
WETUMKA, OK
07.1999 - 03.2003
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Education
High School Diploma -
DUSTIN HIGH SCHOOL
DUSTIN, OKSkills
- Patience and tolerance
- Memory retention
- Prioritization
- Situational awareness
- Information gathering
- Works Well Under Pressure
- Call management
Certification
- Certified DISPATCHER, HENRYETTA POLICE DEPT. - JANUARY 27, 2026 - JANUARY 27, 2027
Timeline
911 Emergency Dispatcher
HENRYETTA POLICE DEPARTMENT
02.2023 - Current
911 Emergency Dispatcher
Okmulgee County Sheriff's Office
01.2022 - 02.2023
911 Emergency Dispatcher
HENRYETTA POLICE DEPARTMENT
02.2015 - 01.2022
Cashier
Walmart
08.2013 - 02.2015
WIFE
HOMEMAKER
11.2011 - 08.2013
Waitress
K-Bar Restraunt
11.2009 - 10.2010
CASH BOX PULLER
Golden Pony Casino
04.2009 - 07.2009
BARTENDER
NELSON'S
10.2007 - 11.2011
WIFE
HOMEMAKER
05.2006 - 10.2007
Beverage Cart Attendant
CHEROKEE NATION CASINO & RESORT
03.2003 - 05.2006
WIFE
HOMEMAKER
07.1999 - 03.2003
High School Diploma -
DUSTIN HIGH SCHOOL