Angie Washington

• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.

· Assist in defining roles for parolees and members of household, creating an environment of personal responsibility.

· Teach life skills, which includes completing chores, and cooking meals, offering positive reinforcement.

· Maintain confidentiality of resident’s information and records in accordance with federal and state requirement.

· Provide recovery and peer support to residents that includes crisis interventions, conflict resolution and one-on-one support for relapse prevention.

• Enhanced client satisfaction by promptly addressing concerns and providing tailored solutions.
• Responded to individual client support issues via phone, email and chat.
• Developed strong relationships with clients to foster trust and loyalty, ultimately boosting revenue.
• Fielded incoming phone calls to support line, solving problems in real-time or escalating call to appropriate team member.