Angierielys Vega
Mechanicsburg,PA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Dollar Tree
Mechanicsburg, PA
11.2023 - 12.2024
- Communicated regularly with customers to gain insights into their needs.
- Created reports on sales trends, inventory levels, and financial data.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Assistant Manager
Rainbow Clothing Store
Harrisburg, PA
07.2023 - 12.2023
- Communicated regularly with customers to gain insights into their needs.
- Created reports on sales trends, inventory levels, and financial data.
- Maintained up-to-date knowledge of company products and services.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
Cashier
Dollar Tree
Camp Hill, PA
08.2020 - 11.2022
- Accepted cash and credit card payments, issued receipts and provided change.
- Worked closely with front-end staff to assist customers.
- Answered phone calls to assist customers with questions and orders.
- Answered customer questions and provided store information.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Counted and balanced cashier drawers.
Education
High School Diploma -
Cumberland Valley High School
Carlisle, PA06-2019
Skills
- Sales monitoring
- Schedule oversight
- Money handling
- Employee scheduling
- Staff management
- Customer service
Languages
English
Limited
Spanish
Native/ Bilingual
Timeline
Assistant Manager
Dollar Tree
11.2023 - 12.2024
Assistant Manager
Rainbow Clothing Store
07.2023 - 12.2023
Cashier
Dollar Tree
08.2020 - 11.2022
High School Diploma -
Cumberland Valley High School