Angela V Salazar
Reno,NV
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
17
17
years of professional experience
Work History
Referral Coordinator
Saint Mary's Medical Group
03.2023 - Current
- Enhanced patient satisfaction with timely coordination of referrals and appointments.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Supported clinical staff by providing timely updates on the status of prior authorizations for various services.
- Trained staff on current eligibility requirements and policies.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
Medical Assistant
Saint Mary's
08.2021 - 03.2023
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Patient Access Representative
Renown Urgent Care
03.2021 - 08.2021
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Unit Clerk
Renown South Meadows Medical Center
03.2019 - 03.2021
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Prepared admissions charts and scanned records.
- Answered multi-line telephone system, provided information and directed calls.
- Arranged discharges and patient transportations.
- Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
- Delivered clerical support by handling range of routine and special requirements.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Certified Nursing Assistant
Renown Rehabilitation Hospital
07.2015 - 03.2019
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
Medication Technician
Five Star Senior Living
01.2014 - 05.2015
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Unpacked, sorted, counted and labeled all incoming medications to keep optimum inventory levels.
- Reviewed patient progress to document effects of any prescribed medication.
Certified Nursing Assistant
Tahoe Pacific Hospital
04.2009 - 11.2014
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Maintained patient stability by checking vital signs and weight.
- Monitored patients' status and reported any identified abnormalities or changes to nursing personnel.
Education
Certified Nursing Assistant
Truckee Meadows Community College
Reno, NV05.2008
GED -
Galena High School
Reno, NV06.2005
Skills
- Appointment Scheduling
- Insurance Knowledge
- Patient Care
- HIPAA Compliance
- Patient Assistance
- Patient Information Collection
- Patient Information Verification
- Payment Collection
- Patient Privacy
- Patient Admission
Languages
Spanish
Native or Bilingual
Timeline
Referral Coordinator
Saint Mary's Medical Group
03.2023 - Current
Medical Assistant
Saint Mary's
08.2021 - 03.2023
Patient Access Representative
Renown Urgent Care
03.2021 - 08.2021
Unit Clerk
Renown South Meadows Medical Center
03.2019 - 03.2021
Certified Nursing Assistant
Renown Rehabilitation Hospital
07.2015 - 03.2019
Medication Technician
Five Star Senior Living
01.2014 - 05.2015
Certified Nursing Assistant
Tahoe Pacific Hospital
04.2009 - 11.2014
Certified Nursing Assistant
Truckee Meadows Community College
GED -
Galena High School