Summary
Overview
Work History
Education
Skills
Languages
Timeline
AssistantManager

Anh Nguyen

Stephens City,VA

Summary

At Perfect 10 Nails & Spa, as an Assistant Manager, I spearheaded initiatives that significantly enhanced customer satisfaction and streamlined operations. My adeptness in money handling and team leadership resulted in minimizing financial discrepancies and fostering a collaborative work environment. My strategies effectively balanced staff scheduling with operational demands, contributing to a noticeable increase in sales. Along with that, I can also work as a nail technician with extensive experience. I'm bilingual, I'm fluent in both Vietnamese and English.

Overview

3
3
years of professional experience

Work History

Assistant Manager

Perfect 10 Nails & Spa
11.2021 - Current
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

Associate of Science -

Laurel Ridge Community College
173 Skirmisher Ln, Middletown, VA 22645
05-2027

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Time management
  • Staff training and development
  • Workload management
  • Employee scheduling

Languages

Vietnamese
Native or Bilingual
English
Full Professional

Timeline

Assistant Manager

Perfect 10 Nails & Spa
11.2021 - Current

Associate of Science -

Laurel Ridge Community College
Anh Nguyen