Anh Nguyen
Stephens City,VA
Summary
At Perfect 10 Nails & Spa, as an Assistant Manager, I spearheaded initiatives that significantly enhanced customer satisfaction and streamlined operations. My adeptness in money handling and team leadership resulted in minimizing financial discrepancies and fostering a collaborative work environment. My strategies effectively balanced staff scheduling with operational demands, contributing to a noticeable increase in sales. Along with that, I can also work as a nail technician with extensive experience. I'm bilingual, I'm fluent in both Vietnamese and English.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Perfect 10 Nails & Spa
11.2021 - Current
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Increased sales through effective merchandising strategies and targeted promotions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Associate of Science -
Laurel Ridge Community College
173 Skirmisher Ln, Middletown, VA 2264505-2027
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Staff training and development
- Workload management
- Employee scheduling
Languages
Vietnamese
Native or Bilingual
English
Full Professional
Timeline
Assistant Manager
Perfect 10 Nails & Spa
11.2021 - Current
Associate of Science -
Laurel Ridge Community College
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