ANH QUAN DANG
Houston,TX
Summary
Dynamic team player dedicated to providing excellent customer service. Possesses strong math skills and is detail-oriented with a proven track record of accuracy and efficiency. Proficient in handling cash, credit cards and POS transactions in a fast-paced environment. Accustomed to working independently or as part of a team to ensure customer satisfaction. Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge. Open to learning new opportunity for professional growth.
Overview
5
5
years of professional experience
Work History
Supervisor
First Convenience Bank
Houston, TX
02.2024 - Current
- Develop relationships with customers by providing exceptional customer service and responding promptly to inquiries.
- Resolve customer complaints in a timely manner to retain customer loyalty.
- Educate customers on available banking products, such as credit cards, debit cards, and online banking services.
- Assist customers in opening new accounts, and perform daily transactions, such as deposits, withdrawals, check cashing, loan payments, and money orders, following banking regulations.
- Conduct weekly meetings with team members to discuss upcoming tasks and pipeline productions.
- Ensure compliance with all federal laws relating to consumer protection when conducting transactions.
- Audit team members' teller drawers and cash vault to maintain daily balance and avoid shortage or surplus.
- Lead sales promotion campaign to increase pipeline production.
Cashier
Carrot&Daikon
Westminster, California
11.2019 - 05.2022
- Operated cash register and accurately processed payments, returns, and exchanges
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Built and maintained positive working relationships with co-workers
- Developed strong customer service skills by providing efficient and accurate service.
Education
Bachelor of Science (B.S.) - Finance
California State University
Long Beach, CA12.2023
Skills
- Financial Management
- Administrative Support
- Issue Resolution
- Expense Reports
- Product Knowledge
- Coaching and Mentoring
- Product and Service Sales
- Time Management Skills
Languages
Vietnamese, Fluent
Timeline
Supervisor
First Convenience Bank
02.2024 - Current
Cashier
Carrot&Daikon
11.2019 - 05.2022
Bachelor of Science (B.S.) - Finance
California State University
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