Ani Acuna
Houston,TX
Summary
Adept at fostering customer loyalty and satisfaction, demonstrated during tenure at Sodexo by expertly resolving complaints with empathy and professionalism. Skilled in POS system operation and maintaining composure under pressure, I significantly contributed to a positive shopping experience, enhancing customer retention. My reliability and problem-solving abilities stand out, ensuring operational excellence and service quality.
Overview
1
1
year of professional experience
Work History
Customer Service Cashier
Sodexo
12.2023 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
Education
High School Diploma -
Andy Dekaney High School
Houston, TX06.2023
Skills
- Customer Satisfaction
- Customer Service
- Patience and composure
- Reliability and punctuality
- Guest Services
- POS System Operation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Cashier
Sodexo
12.2023 - Current
High School Diploma -
Andy Dekaney High School